Does Members 1st pay their employees well?

According to anonymously submitted Glassdoor reviews, Members 1st employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Members 1st. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Members 1st?

58% of Members 1st employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Members 1st 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Members 1st?

Teller (18) , Teller I (8) , MSR II (6) , Assistant Branch Manager (5) , Member Service Representative II (5) , Teller II (4) , Bank Teller (3) , Branch Manager (3) , Float Teller (3) , Member Service Representative (3) , Administrative (2) , Associate (2) , Call Center Representative (2) , Customer Service Representative (2) , Lending (2)

What are the pros of working at Members 1st according to real employee reviews?

"Good Pay; Lots of career opportunities" ((in 19 reviews)); "Great place to work and good benefits" ((in 17 reviews)); "good money, benefits, some cool coworkers" ((in 5 reviews)); "Great values and culture" ((in 5 reviews)); "This is a fairly stable growing company with a good retirement plan." ((in 3 reviews))

What are the cons of working at Members 1st according to real employee reviews?

"Management was catty and super gossipy." ((in 6 reviews)); "Bad managers stick around forever it seems." ((in 5 reviews)); "There are some horrible branch managers, lots of them are completely unprofessional." ((in 5 reviews)); "this place drains you, work life balance in a branch is awful." ((in 3 reviews)); "Members 1st = Business 1st Long hours, inconsistent training and no real direction given." ((in 3 reviews))

What are the top reviewed Members 1st locations?

Enola , Mechanicsburg , Harrisburg , York , Lancaster , Camp Hill , Lebanon , Dillsburg , Carlisle , Morgantown , Allentown , Fogelsville , Gettysburg , Hershey , Elizabethtown , Pittsburgh , Reading , Hanover , Red Lion , Pensacola , Douglasville

Members 1st reviews

3.6

58% would recommend to a friend

(148 total reviews)

Michael Wilson

67% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (148 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Members 1st has an employee rating of 3.6 out of 5 stars, based on 148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Members 1st employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

148 reviews

2.0

Sep 4, 2025

It was okay

Teller ii

Recommend

CEO approval

Business Outlook

Pros

Good Company, recyclers, training online

Cons

Cant use phones, memorization is bad

Members 1st Response

6mo

Thank you for taking the time to share your feedback. We’re glad to hear you appreciated aspects like our company values, recyclers, and online training. We also recognize your concerns regarding phone use and memorization, and we appreciate you bringing these to our attention. Your input helps us identify areas where we can improve the employee experience. If you’re comfortable, we’d welcome the opportunity to learn more about your perspective. Please feel free to reach out to us at 717-458-6934 to share additional details confidentially. We wish you the very best in your future endeavors. The Members 1st Team

4.0

Sep 4, 2025

Members 1st

Teller

Recommend

CEO approval

Business Outlook

Pros

401k, raises, culture, members, fun

Cons

Connections, management, pay, too much work

Members 1st Response

6mo

Thank you for sharing your experience. We’re glad to hear you enjoyed our 401(k), raises, our culture, the members, and the sense of fun—feedback like this reinforces our focus on a strong, people-centered culture of WE. We also appreciate you flagging concerns about connections, management, pay, and workload. Your perspective helps us identify opportunities to strengthen fairness, coaching, and staffing practices so associates can thrive. If you’re comfortable, we’d value a chance to learn more about your experience. Please reach us confidentially at 717‑458‑6934. We wish you every success in your next chapter. The Members 1st Team

5.0

Aug 12, 2025

2nd career!

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Competitive salary with REAL opportunities to advance. Great benefits, matching 401k, excellent health insurance, tuition reimbursement Work with happy/positive people who love what they do Build relationships with the people from your community.. ,

Cons

Having to deny members from loans Pushing products and services to members randomly some “cold calling”

Members 1st Response

6mo

Thank you for sharing your experience. We’re thrilled to hear you’ve found competitive pay, great benefits, and opportunities for advancement, as well as a positive team environment and meaningful connections with our members. We appreciate your honesty regarding the challenges of denying loans and occasional product outreach. Feedback like this helps us continue refining processes to support both our associates and our members. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and for helping us live our mission every day! The Members 1st Team

Viewing 7 - 9 of 148 Reviews

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Members 1st reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It was okay

Members 1st

2nd career!

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