A Company with Great Potential That Needs Better Structure
Pros
The company's mission and values are meaningful, and they remain one of the biggest reasons I enjoy working here. I genuinely enjoy my role as a General Manager and take pride in my location, my team, and the work we do. My direct supervisor gives me the autonomy to run my location without excessive micromanagement. The CEO clearly cares about both the company and its employees, and that passion is a genuine strength of the organization. The new COO appears to be taking positive steps toward improving structure and operations, which is encouraging.
Cons
Leadership and accountability are inconsistent, particularly at the upper management level. Support for General Managers could be stronger. While I appreciate the autonomy, I have not consistently felt supported when challenges arise. Frequent turnover among department heads makes it difficult to maintain consistency, long-term planning, and organizational stability. Company-wide decisions are sometimes announced before they have been fully developed, creating confusion and uncertainty. Compensation for General Managers appears inconsistent, with little transparency or standardization. Performance feedback and professional development opportunities are limited. Some operational processes are unnecessarily inefficient. For example, employee terminations can take up to two weeks because only one person is responsible for processing all required paperwork across the company. Too many issues require escalation to the CEO rather than being resolved through established management channels.