Safety is not the priority for anyone except the dispatchers and pilots. Almost every other department, every member of management, and the executive leadership only seem to care about the sanctity of the brand and the service. NetJets may seem shiny on the outside, but it is far from it on the inside. There is a reason that only 37% recommend working here to a friend, and the CEO only has a 47% approval at the time of writing this review. I believe the horrific training and toxic, cult like management play a big part in those numbers. At one point in early 2023, all dispatchers were directed to work from home until further notice. It caused a lot of confusion. Come to find out, executive leadership and labor relations wanted us out of the building because of some lanyards we were wearing that pertained to an ongoing union labor dispute. Management then realized they messed up and tried to cover it up by giving us the option to work from home whenever we wanted, and said it was because of survey results from an engagement survey. We all know the truth about that, it shows how toxic this company is (especially to union employees), and it is quite sad they have no problem lying to us with no regard for their own 20/20 Flight Plan (NetJets company vision and values). Dispatchers are treated as if they work in a call center. Management will listen to our calls and have one-on-ones about phone stats (calls not answered, how many calls taken, etc.). There is zero reliable redundancy systems at NetJets if a system fails, and some systems have no redundancy at all. That's quite embarrassing. New hires are signed off before they are anywhere close to being ready to assume operational control due to a terrible quality of training that does not last long enough. Shockingly, they get signed off with very little confidence in what they are doing. Seems like a very irresponsible move when dispatchers have people’s lives at their fingertips. They also refuse to hire a logical number of dispatchers and other operationally necessary employees. With the uptick in demand and fleet size, all operational employees are being worked to their breaking point. Dispatchers receive constant pressure from other departments to make questionable decisions with a complete disregard for safety. How is NetJets supposed to remain a reliable operation if we cannot catch potential problems until, often, an hour before a flight? It is frustrating that management has this 'do more with less' mentality... NetJets owners deserve the best, and the way the company is currently operating is fundamentally unfair to them and our crewmembers. If you are looking at coming here for your first dispatch job, you are better off looking at a regional for a few years and then going to a major airline. Here, you will do more work than a major airline at almost half the pay, and having worked more overall hours than a major. Airlines that have a similar number of flights a day have 200-300 plus dispatchers total, and they go to the same places every single day. We have less than 60, and you will have to review airports you have never heard of multiple times a day. And with less than 60 dispatchers, safety is arguably not a priority. Managers and leadership do not have a true sense on how terrible things are, and they do not seem to care either.
