-If you check the dates of the reviews on here, you'll notice they are bulked together. That's because management approached staff members to post positive reviews in order to improve the company's Glassdoor rating.
-By far the most manipulative, two-faced, ego-driven management you'll encounter in your working career. Of course, it will start off as all smiles and positivity, but not genuine.
-Company has rampant nepotism. Friends of management receive 'fast-track' promotions and are treated much differently within the organization.
-Training isn't taken seriously. They only allow technicians to train for one-hour, once a week, using company-generated materials.
-Company is obsessed with call and tickets metrics. You will no longer have a career in IT, you'll have a career in answering phones. Management doesn't know or care about your work in the field, they care about your call metrics.
-If you don't answer a 'minimum' call volume per day, you will be swiftly written up. This 'rule' was imposed without being communicated to staff so people were receiving write-ups without knowledge of the rule.
-Company recklessly terminates employees, and without a hint of warning. My first month alone, they terminated seven tenured employees as a 'purge' of the lowest-performing. Multiple employees have taken a vacation and arrived back to termination papers; if the company ran smooth without you for a week, then unfortunately you're not necessary any longer.
-Since the company engaged in reckless terminations, the culture shifted from comfortable and happy to fearful and tense.
-Company has third-party HR and it's not accessible to employees. When you are written up, they approach this third-party HR and explain everything (behind the scenes), but when management approaches you with the write-up, HR is not present. Third-party HR is only there to terminate employees. If you see a third-party HR representative arrive, someone is being fired. This is the culture at Network Coverage.
-The Service Desk and the Project Team are at war. The two teams are treated very differently (unfairly). Projects Team will actually blame low-level service desk technicians for high-level issues to deflect their own mistakes. Beyond being cringey and pathetic, it directly affects the perception, respect, and future within the company for that technician.
-Perhaps the worst part of all, you are under constant video surveillance. They actively watch too so if you happen to go to the bathroom, you may receive a text asking where you are.
