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Northwest Administrators

Engaged Employer

Northwest Administrators reviews

2.3

22% would recommend to a friend

(264 total reviews)

Chris R. Hughes

9% approve of CEO

25% positive business outlook

Northwest Administrators has an employee rating of 2.3 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Administrators employee rating is 38% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

264 reviews
1.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The coworkers are genuinely supportive and hardworking. The team bonds easily, largely because everyone understands the pressure and challenges of the environment. There are some strong individual contributors and a few supervisors who model professionalism and consistency.

Cons

The Audit department experiences a repeated pattern of high turnover, and after working there, it’s not difficult to understand why. Technology and internal systems are significantly outdated, which makes even routine tasks more time-consuming than they need to be. Instead of investing in modernization, workarounds and manual processes are the norm. The company culture leans very traditional and conservative in its approach to leadership and communication. Advancement discussions often create expectations without clear criteria or follow-through. Raises tend to be minimal (often just a few cents), and employees are required to pay for parking, which adds to the feeling that investment in staff is not a priority. Workloads are frequently shifted with little notice, forcing constant reprioritization while still being held to aggressive or unrealistic deadlines. There is limited stability in planning. A larger issue is leadership within the department. Decision-making can be slow or avoided altogether. There is a noticeable reluctance to take ownership when problems arise, which can create an environment where accountability feels unclear and pressure rolls downhill. Overall, if you are looking for clear growth pathways, modern systems, and proactive leadership, this may not be the right environment. It can be a stepping stone, but it is important to enter with realistic expectations.

1.0
Feb 2, 2026

Management terrible from the top down

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Union jobs (only to keep largest clients happy) Good coworkers.

Cons

Culture of micromanaging to the point of bullying. Abysmal training across the board. Lower management is unqualified, upper management is uninterested. Both are lazy, only relying on KPIs that the majority don't even understand. Hard work and loyalty are not rewarded. You don't have to be good at your job, or even understand what you're doing to move up with the company. You just have to be willing to throw folks under the bus and pass the blame. Any supervisor who actually tries to develop a team spirit or improve employee morale is automatically under suspicion for not being on the right side.

1.0
Jan 30, 2026

Stay Away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good trainers, that's about all.

Cons

Rude supervisors - I was a new hire and left at the end of the week because they were judging my weight. The dress code is archaic and leaves no room for self-expression. It doesn't matter if you're a phone agent taking calls or hardly ever talk to customers face-to-face. There's no flexibility either so don't be unemployed for too long because they won't care if you're too broke to buy new clothes. Additionally their point system for attendance is ridiculous. You could have an emergency that lasts for three days but they don't care, the points get added anyways and don't drop off for a YEAR!! No access to vision for a year, no access to dental for 9 months... Stay away

Viewing 13 - 15 of 264 Reviews

Glassdoor has 279 Northwest Administrators reviews submitted anonymously by Northwest Administrators employees. Read employee reviews and ratings on Glassdoor to decide if Northwest Administrators is right for you.