Does OnTrac pay their employees well?

According to anonymously submitted Glassdoor reviews, OnTrac employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at OnTrac. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at OnTrac?

37% of OnTrac employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OnTrac 3.0 out of 5 for work life balance, 2.7 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at OnTrac?

Package Handler (59) , Customer Service Representative (25) , Independent Contractor (21) , Sorter (21) , Delivery Driver (20) , Driver (20) , Operations Manager (17) , Warehouse Worker (17) , Dispatcher (15) , Courier (12) , General Manager (9) , Customer Service (8) , Logistics Coordinator (8) , Package Sorter (8) , Warehouse Associate (8)

What are the pros of working at OnTrac according to real employee reviews?

"Good pay ok hours stable" ((in 37 reviews)); "Good people working there and it’s okay" ((in 18 reviews)); "Good money and can be done early" ((in 15 reviews)); "• friendly coworkers" ((in 11 reviews)); "Good opportunity to get experience so you can get a better job elsewhere or start your own courier service." ((in 8 reviews))

What are the cons of working at OnTrac according to real employee reviews?

"Some managers are bad at managing and is lazy" ((in 17 reviews)); "I work quite long hours in my job." ((in 16 reviews)); "no benefits lack of opportunities" ((in 13 reviews)); "Upper management can not be the best but most are very nice." ((in 12 reviews)); "No work life balance." ((in 8 reviews))

What are employees saying about OnTrac layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OnTrac layoffs and their outlook for job security at OnTrac in 2026.

What are the top reviewed OnTrac locations?

Vienna , Reno , Chantilly , Richmond , Chandler , Fontana , Commerce , Smyrna , Phoenix , Orlando , Paulsboro , New York , Cleveland , Woburn , Atlanta , Marietta , Maspeth , Charlotte , Ironton , Redlands , Henderson , Baltimore , Belleville , Dulles , DeSoto , Cincinnati , Denver , Kent , Pittsburgh , Franklin

OnTrac reviews

2.9

37% would recommend to a friend

(598 total reviews)

Mike Brown

75% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (598 reviews)

Ratings by demographic groups

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Parent or family caregiver

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OnTrac has an employee rating of 2.9 out of 5 stars, based on 598 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OnTrac employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

598 reviews

2.0

Sep 18, 2025

Experience

Talent acquisition

Recommend

CEO approval

Business Outlook

Pros

The health benefits were good.

Cons

Manage multiple locations (5-7) across the US.

OnTrac Response

2mo

Thank you for taking the time to share your experience. We’re glad to hear you found value in the health benefits during your time with us. At the same time, we understand that managing multiple locations can be demanding, and we appreciate you calling that out. Feedback like yours is important as we continue to evaluate workload, support, and overall team structure to ensure a more balanced experience across roles. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.

1.0

Sep 16, 2025

Overwhelmingly Terrible Choice of Employer

Human resources

Recommend

CEO approval

Business Outlook

Pros

Zero, zilch, nada, zero, zilch!!!

Cons

Unprofessional and ethical and illegal, managerial practices from the top down.

OnTrac Response

2mo

Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet expectations. We take feedback like this seriously and are always looking for ways to improve the employee experience across our teams. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.

1.0

Aug 20, 2025

OnTrac? More like OffTrac - Chaotic, unstable, and directionless

Mid market account executive

Recommend

CEO approval

Business Outlook

Pros

Some talented people at the individual contributor level who genuinely try to make things work. Paychecks clear on time.

Cons

They promise the moon with commissions, but what they don’t tell you is that your earnings are completely dependent on territory. If you’re assigned an area where pickups are difficult and service costs are high, you won’t make money no matter how hard you work. Leadership lives in fantasy land, constantly pitching a “national carrier” story that’s flat-out false. No strategy, just panic pivots and half-baked rollouts. Sales runs on smoke and mirrors. No tools, no real support. Zero investment in tech or customer experience. Everything is duct-taped together. Morale is rock bottom. Turnover is insane; talented people don’t stick around. Customers are overpromised and underdelivered repeatedly

OnTrac Response

2mo

Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet expectations. We take feedback like this seriously and are always looking for ways to improve the employee experience across our teams. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.

Viewing 34 - 36 of 598 Reviews

Jobs at OnTrac

Logistics Settlement Validation Specialist (Hub-to-Hub) | REMOTE

Fleet Traffic Control Specialist (Hub-to-Hub) | REMOTE

Warehouse Package Handler

Warehouse Package Handler

Warehouse Package Handler

OnTrac

OnTrac reviews

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Experience

Overwhelmingly Terrible Choice of Employer

OnTrac? More like OffTrac - Chaotic, unstable, and directionless

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