Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews
3.0
Dec 13, 2017

billing representative

Recommend
CEO approval
Business Outlook

Pros

If you are good at sales, the sky is the limit! Great incentives, bonuses,etc

Cons

They have no "customer service" which really upset the customers to hear that even though each dept was supposed to responsible for customer service. Since I was in billing, I was not comfortable at all with trying to get customers to upgrade once they say they are paying too much

2.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Laid back work place. Money was great a one time.

Cons

Management needs to be revamped. Supervisors are lazy. Poor excuse of coachings. They take benefits away all the time.

3.0
Nov 28, 2017

Not what is used to be..

Recommend
CEO approval
Business Outlook

Pros

Great culture, most managers/supervisors are pleasant to work with, good opportunity for advancement, great benefits, awesome employee engagement opportunities.

Cons

At the time, the team was treated differently depending on their relationship to leadership. You were micro-managed (again, depending on relationship to leadership, some were able to work from home, come and leave as they pleased, and others were expected to come in early and stay late). If you did your job well, you were expected to do others jobs in return. No work/life balance. You were expected to have your work phone on you at all times, and answer any and all calls/emails as they came in, no matter what time of day/night. Recruiter turnover spiked once the new director took over, should've been a red flag, but wasn't.

Viewing 403 - 405 of 519 Reviews

Glassdoor has 539 Optimum reviews submitted anonymously by Optimum employees. Read employee reviews and ratings on Glassdoor to decide if Optimum is right for you.