Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"The benefits are great and affordable" ((in 65 reviews)); "Great people and gets fun" ((in 23 reviews)); "Good hours and training." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are good." ((in 8 reviews))

What are the cons of working at Optimum according to real employee reviews?

"long hours and un real expectations" ((in 9 reviews)); "Hypocritical and unrealistic expectations upper management overly focussed on the wrong metrics they are no longer customer focussed and have all but automated my job with no room for knowledgeable employees" ((in 8 reviews)); "bad leadership." ((in 8 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 7 reviews)); "Poor communication." ((in 6 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (519 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews

4.0

Jan 15, 2017

Senior Director of Purchasing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There will be a lot of opportunities for growth as they continue to expand after being purchased by Altice.

Cons

It will be chaos for quite some time as they combine companies and change the culture.

3.0

Jan 11, 2017

disaptcher

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

learn how a cable system works. enjoy troubleshooting

Cons

there is no room for advancement

5.0

Jan 9, 2017

Great environment to work in. People first mentality. Perpetually moving forward in the tech industry.

Senior systems engineer

Recommend

CEO approval

Business Outlook

Pros

Coworkers are great. Positive atmosphere. Always trying to improve the environment via automation and efficiency. You are a valued member of the team and your opinion matters.

Cons

Smaller teams means a title more after hour work when performing upgrades. Fewer team mates to lean on for work and scheduling time off. Not many negatives.

Viewing 451 - 453 of 519 Reviews

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Optimum reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Senior Director of Purchasing

disaptcher

Great environment to work in. People first mentality. Perpetually moving forward in the tech industry.

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