Optum Client Management/Business Development Associate reviews

3.3

62% would recommend to a friend

(466 total reviews)

Patrick Conway

62% approve of CEO

65% positive business outlook

Client Management/Business Development Associate employees have rated Optum with 3.3 out of 5 stars, based on 466 company reviews on Glassdoor. This indicates that most Client Management/Business Development Associate professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Client Management/Business Development Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

466 reviews
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Bonuses if you performed well. Remote work.

Cons

Management was not helpful when it came to help with PTO or requesting off. It was always a referral to a 3rd party phone number who then always referred employee back to manager/supervisor. It felt very unorganized and not user friendly. If your power goes out while working remotely, they say you should not contact your supervisor or team leads and you should call the hotline to report absence. However they still expect you to somehow know to go to the call center in person without contacting anyone, even though you should not work at the call center by yourself. (Very rude/strict management, unorganized)

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

This company is good for beginners, and the work environment is healthier than other BPO companies. Day offs are every weekends.

Cons

No work-life balance, as your PTOs would be hard to get approved.

1.0
Apr 1, 2026

Terrible place to work

Recommend
CEO approval
Business Outlook

Pros

Flexible hours if you need to go to appointments. PTO is great too.

Cons

Toxic management that makes day to day life miserable. Micromanaging and meaningless work that only serves to make your manager and leadership look like they are doing something. All your work goes to visibility and promotion of your manager, while your “raise every year is less than inflation (so you make less every year while they expect more from you). You’ll never get promoted (always a “hiring freeze” or only 2/500 employees got a promotion— excuses you’ll hear for over 10 years while they ask you to do double the work to “try for next year”). You’ll be surrounded by ego-hungry managers and incompetent coworkers who only stay because they can’t get hired anywhere else. You’ll notice all the coworkers you admire for their character and quality of work leave right away— or they get booted by the fragile ego leadership when they try to suggest our team do something of business value, not just bolster the manager’s ego. They will pay you extremely below your grade level. No raises. No promotions. I’ve seen people there for 15 years waiting for a promotion. The culture is fake and this company has no values at all. The only thing is a Ponzi scheme. The lack of care for the incompetency, lack of value and cost of managers is a clear indicator of that.

Viewing 4 - 6 of 466 Reviews

Glassdoor has 17,048 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.