Pacific Life reviews

3.4

61% would recommend to a friend

(684 total reviews)
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Darryl Button

65% approve of CEO

61% positive business outlook

Pacific Life has an employee rating of 3.4 out of 5 stars, based on 684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

684 reviews
2.0
Aug 31, 2025
Recommend
CEO approval
Business Outlook

Pros

- Good, hard-working people below exec levels

Cons

- Not only is the CEO decimating the culture, but so are many of the new management committee leaders that have joined in the last 3 years (including the new CHRO). - With the new 4-day RTO policy, CEO says "we're better together" in-person, touting moments that matter in the hallways or at the watercooler that will help us make decisions and solve problems faster. But this company is terrible at communicating and being inclusive, so those decisions and solved problems will stay between the handful of people who were together at that moment. - What was once a company that employees were proud to work for is now gone. Yes, some things needed to change at the company but the employee experience is no longer valued or prioritized. - Unless you are an actuary, there is little career opportunity

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Pacific Life Response
10mo
Thank you for taking the time to share your feedback. We understand that workplace changes can be challenging, and we’re sorry to hear this has been difficult. As our organization evolves to meet long-term business goals, we’re also reshaping how we collaborate. To support flexibility, we’ve introduced a return-to-office schedule that blends in-person collaboration with remote work—most employees spend the better part of the week in the office and a day working remotely. The idea is to create more opportunities for spontaneous connection and faster decision-making, while still allowing space for focused individual work. We remain committed to building a workplace where employees feel valued, supported, and proud to contribute. To help during this transition, we continue to offer wellbeing reimbursements, onsite amenities, and resources that promote balance and wellbeing. We appreciate your feedback and encourage you to speak with your manager or through internal channels such as our Pulse Survey, Coffee Chats, Town Halls, and other engagement opportunities with senior leaders.
2.0
Jun 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Great employee culture established and lots of great individuals Health insurance is one of the best Other benefits and yearly bonuses had been good though declining Consolidating departments and employees to focus on core competencies (financials and marketing) Treated employees well throughout 2020 with WFH protocols

Cons

Personnel changes and consolidations have been fast and furious up to and including VP level. Departments have been consolidating job roles and eliminating various positions. Do more with less... people. Chaos in IT departments as PL tries to stabilize IT infrastructure (changed MSP again) No VIP annual bonus in 2020

2.0
Nov 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Lots of good people working here, many have spent their whole careers at PL.

Cons

After PL bought Genworth they brought in a lot of Genworth’s leaders and their failed ideas. Now everything is being outsourced, including IT, customer service, and new business. Morale for those remaining is very low.

Viewing 19 - 21 of 684 Reviews

Glassdoor has 784 Pacific Life reviews submitted anonymously by Pacific Life employees. Read employee reviews and ratings on Glassdoor to decide if Pacific Life is right for you.