Press Ganey reviews

3.3

53% would recommend to a friend

(813 total reviews)
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Patrick T. Ryan

51% approve of CEO

46% positive business outlook

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 813 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

813 reviews
1.0
May 9, 2016

Press Ganey Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The health benefits offered to employees at Press Ganey are amazing. The health benefits as well as knowing our employment positions will contribute to I improving the quality of care patients will receive in their future visits. This responsibility is incredibly important and makes the job worthwhile.

Cons

However, downsides occur with any job. Lack of communication from the Management to Supervisors to Leads to associates leaves a lot to be desired and is a continual problem. The communication difficulties is a factor is every aspect of the many job responsibilities and can cause multiple unnecessary issues.

1.0
Jan 17, 2016

Layoff happy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company offers good, very specialized, experience in the short-term.

Cons

Likes to layoff entire departments at a time. A lot of people's jobs just up and disappear. Would not recommend for long-term career paths. The disappearance of departments also puts a strain on other departments.

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Press Ganey Response
10y
Thank you for your feedback and especially for your service over the past 3+ years. Press Ganey is committed to cultivating ongoing professional development at all levels and recognize how essential it is to our employee’s success here. To ensure that we’re best positioned to serve our clients and grow our business, we regularly evaluate our needs across the organization, which can shift over time as our industry evolves. We can proudly say that the average length of service at Press Ganey is more than five years and over 80% of our employees would refer a friend to work at Press Ganey. We are also proud that in the past year, we have promoted 100 associates in recognition of their professional growth and contributions to Press Ganey. If you would like to further discuss your options for professional growth, please reach out to your manager or to your HR business partner.
2.0
Jan 12, 2016

Formerly great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are still a lot of great people working at PG. The benefits are very good and there is a lot of flexibility in my department.

Cons

With flexibility comes the expectation that you will be available at all hours if a client needs you. In reality, there is no reason a client should need an answer to a question after 5 on Christmas Eve. We are in the survey business, this is not life or death.

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Press Ganey Response
10y
Thank you for your feedback. We appreciate knowing that you feel a strong sense of community and that you value the flexibility you have within your department. We are proud to partner with our clients to help them improve the safety, quality, and experience of care, and similarly, we are committed to delivering leading service to help them in their mission. Thankfully, our clients are working to care for patients 24 hours a day and 365 days a year. As their trusted partner, we are dedicated to providing a team of associates who share their passion and will support them. We recognize the commitment of our associates by providing exceptional benefits and flexibility as you noted. We also prioritize employee recognition for their contributions, and have promoted over 100 employees in the past year. If you would like the opportunity to speak further about your concerns, please contact your manager directly.
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Glassdoor has 845 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.