Does Proctor Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Proctor Financial employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Proctor Financial. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Proctor Financial?

41% of Proctor Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Proctor Financial 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Proctor Financial?

Customer Service Representative (20) , Loss Draft Associate (11) , Loss Draft Specialist (8) , Customer Service Representative (CSR) (7) , Insurance Processor (7) , Manager (6) , Call Center Representative (5) , Data Entry (5) , Anonymous (2) , Call Center Associate (2) , Call Center Specialist (2) , Insurance Agent (2) , Insurance Representative (2) , Insurance Specialist (2) , Internal Auditor (2)

What are the pros of working at Proctor Financial according to real employee reviews?

"Great people and very friendly" ((in 13 reviews)); "Work from home is really good." ((in 11 reviews)); "Good benefits" ((in 10 reviews)); "It is a great work environment and there is room to grow with the company due to the many opportunities that Proctor offers." ((in 5 reviews)); "Awesome coworkers" ((in 4 reviews))

What are the cons of working at Proctor Financial according to real employee reviews?

"Management is poor." ((in 19 reviews)); "Low pay" ((in 15 reviews)); "No one knows what the next is doing to many managers" ((in 6 reviews)); "Underqualified (and that's an insult to underqualified people who simply haven't had the opportunities or training to move into "Management"), blatant favoritism, expectations change day to day, management by threat, no positive feedback EVEN after breaking multiple records, lack of communication, and for a subsidiary of Brown & Brown honestly the worst benefits I've ever had and beyond expensive for this market." ((in 6 reviews)); "Training is horrible" ((in 4 reviews))

What are the top reviewed Proctor Financial locations?

Troy , Daytona Beach , Solon , Detroit , Atlanta , New Troy , Bangor , Dallas , San Francisco , Orange City , Palm Coast , Greenville , North Topeka

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Proctor Financial

Part of Brown & Brown

Proctor Financial reviews

2.9

41% would recommend to a friend

(193 total reviews)

Mohamed Elewa

51% approve of CEO

41% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Work/Life balance

3.0

Senior management

2.9

Culture & values

2.9

Career opportunities

2.7

Compensation and benefits

Proctor Financial has an employee rating of 2.9 out of 5 stars, based on 193 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Proctor Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

193 reviews

5.0

Aug 21, 2014

Wonderful work environment with modern office ergonomics -- management pleasant; staff friendly!

Corporate executive administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Appreciate the different flex hour shifts to help balance family and home life; productive, quiet work atmosphere; good support team effort.

Cons

It's a bit of a drive to work for me, but being able to work an earlier shift has helped with my commute.

Proctor Financial Response

11y

We appreciate your positive review, thank you for your feedback. We strive to accomodate our employees in any way possible.

4.0

Aug 21, 2014

Fast Pace Environment That is Stressful But Very Rewarding

Processor

Recommend

CEO approval

Business Outlook

Pros

Management is concerned about your professional growth and they strive to give you the experiences to expand and grow. Employee appreciation events are planned each year.

Cons

It can be challenging to see exactly how all employees are be treated equally. Promotion qualifications should be posted for all employees to understand what they need to do to reach the next level.

Proctor Financial Response

11y

Thank you for your response. Proctor Financial, Inc. cares about its employees both personally and professionally. We encourage our employees to begin dialogue with their supervisors if they are looking for more responsibility or additional opportunities within their current role. PFI offers the opportunity for employees to meet one-on-one with their management team to seek additional information, and requirements to advance to the next position. When posting positions internally, we ensure that the requirements are specific and stated clearly, so our team members are aware of what it takes to get to the next level. Our employees are our best resource and we are very open to process improvement input from an employee perspective.

4.0

Aug 21, 2014

A lot of opportunity and plenty of talent.

Manager

Recommend

CEO approval

Business Outlook

Pros

The leadership team is diverse, hard-working and genuinely cares about the overall success of the company - including the well-being of all PFI employees. Speaking of the employees - they are truly instrumental to the company's success. Everyone contributes to provide Clients with the best service available and gives 100% - every day. The dedicated training department is instrumental in providing both new and seasoned employees with industry-specific and technical knowledge to ensure that they are kept abreast of new regulations or guidelines within the insurance industry. Company values are aligned with the parent company, Brown & Brown, and are reinforced via regular staff meetings and daily interaction on the floor. Overall, Proctor is full of opportunities for motivated employees and is a great place to build a career - not just hold a job. I am fortunate to lead a team of talented individuals who make me look forward to coming in every morning.

Cons

Recent company growth within the client base and stricter industry regulations (spurred by the CFPB and other related initiatives) have presented new challenges for PFI. That said, the company as a whole has been required to "run faster" as the treadmill speeds up.

Proctor Financial Response

11y

Thank you for your positive review, PFI appreciates the feedback.

Viewing 184 - 186 of 193 Reviews

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Wonderful work environment with modern office ergonomics -- management pleasant; staff friendly!

Fast Pace Environment That is Stressful But Very Rewarding

A lot of opportunity and plenty of talent.

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