Rackspace Technology reviews

Everyone is overworked and single-threaded. Even when you express a need for assistance, you will only receive more workload or be told to just make it happen. Client relationships built on trust and satisfaction are no longer desired. RXT is only looking for transactional opportunities and ignores clients who are failing to meet targets because we fail to meet deliverables and targets. CSMs receive the brunt end of client dissatifaction because we cannot find the resources or assistance from ELT to improve already poor experiences.

"Rackspace Technology" - it's a contradiction in terms. The Rackspaces of old ("Rackspace Hosting" or "the open cloud company" or "the managed cloud company") are almost gone. The stated aim of consulting on, reselling and managing other cloud company's products is resulting in Rackspace being a services company and not a technology company. Since the Apollo acquisition there has been a drive to cut costs and improve efficiency. Unfortunately, neither of those aims have worked out well. Costs have been cut by hiring freezes, increasing off-shoring (sorry, "right-shoring") and no backfills for workers that have left. Just about every US company has some degree of hiring from "emerging markets" but let's face it, the bottom line is it's a cheaper workforce. US and European workers are far too expensive and easily replaceable. We're a global company so why must we hire in the US/Europe? The problem I have is that we MUST hire from Mexico or India first. Except if you're in HR or leadership of course. The result is we get teams of workers that are now not just split across several timezones, we're now split across several continents. I don't know what half the teams actually do any longer. Efficiency: all the easy cost cutting stuff got the chop long ago, but the cuts kept happening. Yet, a decrease in training and staff development and practically zero actual investment in anything other than the sales department. On paper you could argue Rackspace is doing great again. (Maybe that needs to be on a hat or something). We've had some seemingly fantastical sales wins, which I hope we can actually deliver on. But, I have never experienced morale so low. I don't think it can be attributed to any one thing other than a slow decline and decay from once being a pioneer, innovator and leader, to being just another follower, trying desparately to look different from all the other followers. We went IPO! Again! Yay! Sure, we get some nice stock options (works out about $2k each) but the CEO and CFO stand to make millions. Apollo I'm sure will ultimately get back their investment and more, but what's in it for Rackspace or the workers? More financial stability? Company success? Any money raised from IPO will go toward paying down debts, which is great in the long run, but... it's the long run. Technical debt! Silos! Every single year the same old phrases come up and every single year the technical debt rises and the silos keep growing. Nobody cares that our tools and processes are 10+ years out of date. We'll eventually only be using our partners' tools anyway, right? Rackerpulse - what was once a great opportunity to provide honest and anonymous feedback on the company and your manager, well that's about gone. Now you get 20 "fluff" questions about how you should feel grateful to have a job I'm not at all confident that Rackspace has a long run. The leaders don't know what the long run looks like. To me, "multi-cloud" means we'll try to cozy up with as many of the big players as we can to resell stuff. But, how big can the margins be on the re-sold? I expect in a couple years all the leadership will have been reshuffled once more and the whole cycle can start over. Your manager is there to approve your time off and basically be a slave to their own manager. Your manager does not lead. He/she is not paid to do that. Their career path is to climb the corporate ladder high enough to either get poached by other places (yeah, I'm talking about you, you know who you are) or just to get more staff to delegate stuff to. Yeah, delegating stuff isn't leading either. If you want a career in technology, I would suggest Rackspace is no longer the panacea that it once used to feel like. The energy is gone, the fanatical is gone, innovation is gone. Nobody remembers what real culture feels like (COVID has a lot to blame for that one). Essentially, there is no technical leadership. Workers are expected to lead from the "bottom up" but I would argue those that were actually capable of doing that and succeeding and mostly long gone.