ResultsCX reviews

There was no training to speak of It was supposed to be two weeks of training, but all we did was sit around and wait until everyone's systems were up and everyone's certifications were completed. There was no training on the systems we were to use, the scripts we were expected to use, or the products we were selling. They couldn't even put together some training materials for us to study. At the end of the alleged training period, they told us we were being put on the phones and everyone was completely lost. There were also issues with timesheet corrections and corresponding pay corrections.

Poor Training, stated that there was graduate school, but there was not. We were given 4 weeks of training and thrown on the phone without meeting our supervisors or getting all of our questions answered. They underpredicted the call volume, so now they are slammed with calls due to changes in plan availability in the states they cover, so we are mandated to work an extra 10 hours of OT. Nobody wants to sign up for OT because we cannot get enough help when we have a problem, and there are so many technical issues.