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      Reynolds American

      Engaged Employer

      Reynolds American reviews

      3.2

      53% would recommend to a friend

      (1,797 total reviews)
      avatar

      David Waterfield

      65% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

      Reviews by job title

      2K reviews
      1.0
      Mar 19, 2022

      Choose Altria Instead

      Senior territory manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The 401K is excellent, nothing else is worth your time or effort compared to what the competition has to offer.

      Cons

      Where should I start? 1) The promotion channels within the company are locked to anyone EXCEPT: Interns, Global Graduates, Targeted External Hires, and of course your run of the mill country club type white male who sucks up to right people. Forget about advancing if you don't meet the criteria. 2) BAT has a long term goal of eliminating the vast majority of trade marketing. The company does not value a dedicated salesforce capable of executing the company agenda when they can outsource most duties to a third party. When leadership said "There is no planned reorganization for 2022," what they really meant was they have another downsizing coming for 2023. Look out. Oh, and Guy Meldrum thinks people in the field are "field rats." True story. No respect. 3) Field Trade Marketing employees are paid A LOT less than the competition. Altria will hire former Reynolds TM's at well over 70K per year. They give you a bigger and nicer company vehicle capable of actually carrying all of your materials (unlike the joke field is getting in the form of an escape), and Altria actually values their people. If you are reading these review to determine if Reynolds is a good choice, please consider Altria. 4) The final con I will write about is BAT's US leadership. I made mention of Guy Meldrum's contempt for trade earlier, and it is true, but that ethos runs through all of BAT's US transplants. They are arrogant, narcissistic, and greedy. To them, you are a number to be replaced, an expense to be cut, a tumor to be excised. You have no value to them, and you never will.

      avatar
      Reynolds American Response
      4y
      We’re an equal opportunity employer and we pride ourselves on creating career growth opportunities for all employees. Our company is transforming, and as part of that journey we strive to provide our employees with an environment in which each person feels heard. Please know, we use all of our employees' feedback to help us shape and improve our processes with the end goal of making the company a better place to work.
      2.0
      Sep 12, 2021

      BAT Ways of Working are harming this company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      All: Great benefits, 401k, medical, time off, paternity leave. Company periodically gives employees gifts (cups, shirts, snacks, etc). Coworkers are great people. Many training platforms. Recession-resistant industry with solid brands. Updated offices and technology. Home office: Great pay. On-site clinic, gym and cafeteria. Promotions are merit based. Updated offices and technology. Plenty of tools to use. Many developmental opportunities. Very supportive of minorities and LGBTQ. Field: Company car/phone.

      Cons

      If you want to make a ton of money at the expense of your personal life and health this is the place for you. The majority of the employees hate working here, but stay for the money. After acquiring Reynolds the parent company (BAT) has slowly pushed down its Ways of Working to the US and this has resulted in chaos. These Ways of Working are inefficient, ineffective, slow, complex and stressful. They don’t work in the US, but London doesn’t trust the US to operate independently. There seems to be no going back though because the legacy management was replaced by rotational secondees who manage with a short-term focus. Everyone has crushing work loads filled with meaningless exercises and unnecessary presentations. Everyone acknowledges this, but nothing changes because nobody is willing to stand up to the powerful people in London. I know this may be hard to believe, but it’s true. The CEO says “cut the crap” so he gets it and the regular workers want to cut the crap, but somewhere in between this breaks down. This needs to be looked into. To make things worse the execs want people to return to the office instead of supporting a remote work environment. This is not a good talent acquisition or talent retention strategy, particularly when your Glassdoor rating is on a steady decline. As for Trade. They are paid less than our competitors, have too much work and the executional strategy changes with the wind. Constant POS changes, too many SKU launches, angry retailers. This group doesn’t have any respect for their leadership and now they are facing an uncertain future. Morale has never been lower. The industry itself has downsides; declining volume, taboo products and heavy regulation. A menthol and/or nicotine ban could bankrupt the company.

      avatar
      Reynolds American Response
      4y
      We appreciate your review of what we do well and where we need to improve. Our company is transforming, and as part of that journey, we strive to provide our employees with an environment in which each person feels heard. Please know, we use all of our employees' feedback to help us shape and improve our processes with the end goal of making the company a better place to work.
      2.0
      Aug 16, 2021

      From Family to Transactional

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Opportunities for Young Talented Workers Compensation as good or best in the Triad Robust Brands Industry safe against economic recessions

      Cons

      Reynolds used to be a family culture of quality workers who you were proud to work beside. BAT (parent company) has sent all their executives and middle managers over to "accelerate the pace of growth". The vast majority of the BAT secondees are not able to manage at their level and have tanked the culture. The Reynolds CEO is fair but the majority of his management team isn't talented. Used to be a company I took pride in, now I'm just trying to keep my sanity long enough to keep cashing in on the good benefits

      avatar
      Reynolds American Response
      4y
      We appreciate you being with us for more than 5 years. We pride ourselves on offering a robust benefits package to our employees. Our organization is on a transformation journey. We value our employees' feedback and encourage you to discuss your concerns with your line manager or HR Business Partners.
      Viewing 22 - 24 of 1,797 Reviews
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      ReviewsReynolds American reviews

      Glassdoor has 1,905 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.