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      Root Inc.

      Engaged Employer

      Root Inc. reviews

      3.2

      44% would recommend to a friend

      (394 total reviews)
      avatar

      Alex Timm

      53% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.2

      Work/Life balance

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Culture & values

      2.9

      Senior management

      Root Inc. has an employee rating of 3.2 out of 5 stars, based on 394 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Root Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      394 reviews
      1.0
      May 3, 2025

      Already trying to leave

      Senior customer experience representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, fully remote

      Cons

      Unlimited PTO is great, but only if you can actually use it. PTO calendar is currently blocked because the service levels are so bad. They use that as a major selling point to get you in the door and then completely go back on it. There is ZERO flexibility in the schedule at all. The micro managing is like nothing I have ever seen. Even though you are remote, it feels like you are chained to your desk. Workforce management is a complete joke and couldn't do a decent daily schedule even if someone else did it for them. You'll spend 30 minutes on a call, then have 90 seconds to type your notes and complete everything perfectly to pass an arbitrary audit, all before your phone rings again which you can't ignore because it is set to auto answer. The process guides might be some of the worst guides I have ever seen. Poor layout, unclear and confusing, vague, and these are what you are pushed back to if you ask for help. This is just scratching the surface too.

      avatar
      Root Inc. Response
      1y
      Thank you for sharing your experience and all you do for our customers. We hope to improve your time with us going forward and we welcome you to connect with your HRBP or manager should you wish to share more feedback.
      1.0
      May 2, 2025

      Apply only if you want to overwork yourself

      Complex adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company overall has potential but beware of certain departments, management is not the best.

      Cons

      Non people management. No accountability for the overload of work. You can forget work life balance. They will work you to death and then when they don’t need you anymore they will wait for a reason to let you go. No bonuses and low pay

      avatar
      Root Inc. Response
      1y
      We see in your review that you're a member of our Claims Team—thank you for all you do for our customers. We hope to improve your time with us going forward and we welcome you to be in touch with your HRBP or manager so that we can best support you.
      4.0
      Apr 20, 2025

      Overall a good place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart people, interesting work, big problems to solve, work from home, pays well, upward trajectory

      Cons

      if you need a super flexible schedule or a lot of time off, this might not be the place for you.

      avatar
      Root Inc. Response
      1y
      We're glad you like it here. Thanks for sharing.
      Viewing 40 - 42 of 394 Reviews
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      ReviewsRoot Inc. reviews

      Glassdoor has 402 Root Inc. reviews submitted anonymously by Root Inc. employees. Read employee reviews and ratings on Glassdoor to decide if Root Inc. is right for you.