Root Inc. reviews

Root has basically taken a nosedive since their IPO and it honestly feels as though the company has little to no idea how to turn things around. Attrition was bad enough in 2021, then they laid off nearly 50 engineers (among over 300 people laid off) only to turn around in a month and lift their hiring freeze as the attrition rate shot upwards again. To my knowledge the rate of hiring has not managed to keep up with the rate of attrition. Their process for promotions is also a giant black box. I know many engineers who spent far too long trying to get promoted only to leave in frustration or leave not long after they were finally promoted, clearly already feeling burned by the process. Apparently it's easier to get hired in at the next level than to be promoted, which is never good. Continued refusal to publish the pay bands also doesn't help, and given I've been able to learn how wide some of these bands possibly are for some roles I suspect it's because many will be very unhappy if the bands were made known, if they even truly exist.

While there is an excitement on the app side of the company, there is a completely different environment for claims. Focus has been placed on churning through claims without the excellent customer service that you would expect from a start up company. There needs to be an extreme shift for the consumer so that customer expectations can and will be met. The claim reps have such a heightened capacity of claim volume, that they are unable to properly handle, evaluate and investigate. Unfortunately because of this, state mandatory regulations are not being met. It would be a surprise if Root will be able to continue if practices do not change. The consumer is key in any business and without a solid base for them, the company will be unable to grow to what it’s potential could truly be.