Root Inc. reviews

3.2

44% would recommend to a friend

(394 total reviews)
avatar

Alex Timm

53% approve of CEO

41% positive business outlook

Root Inc. has an employee rating of 3.2 out of 5 stars, based on 394 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Root Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

394 reviews
2.0
Apr 16, 2021

Not recommended

Recommend
CEO approval
Business Outlook

Pros

1. It works for some people 2. Data stores are well maintained by a dedicated team. I was impressed. 3. Still likely to grow for a bit

Cons

Salary/benefits: Benefits were fine but salary is no longer competitive. Some teams saw raises that didn't keep up with inflation for consecutive review cycles. The company wide dissatisfaction was very obvious the first time but they did it again AFTER going public and letting us all know how much money they made. Was bizarre to say the least. Culture: It's very toxic. It depends on your team, of course, but some are just abysmal. You've got elitism and favoritism out of control. Your career path or lack thereof is usually determined in your first week. On my team there was a large clique that formed out of some decision makers and managers that just alienated anyone who wasn't in on it and kept funneling major projects to themselves. They have company values but you can tell it's just to fill space on the website. In no way are these values actually observed on a consistent basis. On a company wide level, it was moving more and more toward just churning out lower level employees like they are endlessly replaceable when I left. The average tenure fell through the floor, especially under the analytics organization. I would personally be worried about the quality of my onboarding and training at this point, because they brought in a lot of mediocre employees who don't know the data or the business. Management: I had a poor experience with my manager. Lots of humiliation, insane hours (60+ in my case). I brought my hours up in a meeting and was instructed to work more in what might have been the worst display of leadership or compassion I've ever seen. I was also lied to a lot, and I never thought my manager had my back even once. I felt disrespected on several occasions. If you decide my review is just the work of a disgruntled employee that's fair, but know that literally no one liked or likes working under this person and people made moves to get out from under them. I also wasn't trained or coached. That is not too typical, but the contempt from higher ups that allowed that is universal. Career/opportunity: Really nothing special. Education is more important than experience or understanding of the data. People without at least a masters really couldn't advance in the company at an acceptable rate. The disdain between the company's haves and have nots was being discussed pretty openly when I left. Company performance/outlook: I think the company will necessarily grow a bit more but has peaked in terms of their ultimate impact on the insurance industry. Auto insurance is penetrable, but some critical mistakes keep being made and I would not expect them to stop. Add in the astonishing losses in talent over the last several months and it just seems that optimism is no longer wide spread. The company came to a crossroads ahead of the IPO where they could champion their values and continue to attract with their culture or turn several positions into a revolving door and keep wages low and they chose the latter.

1.0
Jun 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Nothing, my experience here was terrible.

Cons

Everyone was in a clique. The Insurance company cares more about their telematics and app than they do their insurance department and the claims employees. For example: They took away unlimited PTO to the claims team while letting the dev team and corporate keep it. The CEO and Concept have good intentions. But then they hire the new VP from Safe Auto WHO RUINED THAT COMPANY. I quit after they announced he was joining the team. I was already struggling with roots mircomanaging and constant incompetence with their adjusters. The managers are either trying new ideas that don't work or sleeping with each other. They have no set ways of handling everything. I write my own ror. my manager APPROVES it then it is declined by the lawyers and I get yelled at. None of the managers have management experience and act like they are just babysitting.

1.0
Dec 7, 2021
Recommend
CEO approval
Business Outlook

Pros

* Large problems to solve * Work Remotely * Peers care about the work * Chaos leads to advancement * If the company survives, great upside potential on RSUs * Camaraderie on eng teams * Slack environment, very little email * Monolith if you enjoy digging into every aspect of the app

Cons

* HR largely disorganized and tone deaf (examples can be seen in responses to these reviews to contact HR although saying HR cannot be trusted) * Vast attrition, explained away as "every company is having attrition" * No formal review process, changes each cycle, promotions not explained * Executives are leaving in droves * Culture has shifted, expect an insurance company not a a technology company * Lack of transparency while being told the company is transparent, promised compensation bands for years with no action * Managers are expected to be ICs as well * Don't expect support from HR (People Team) as they are focused on themselves and have drastic turnover * Take HR reviews on here as a grain of salt from new employees trying to boost ratings * Focused on cost cutting to stay alive * Constantly shifting priorities, lots of wasted effort * Compensation approach is to appease the attrition versus a true holistic approach to keeping employees happy * No engineering leadership - 2 CTOs lost in a year, 3 VPs not backfilled. If senior leadership isn't staying, why should everyone else? * A startup who became an enterprise too quickly

avatar
Root Inc. Response
4y
Thank you for being part of Root. We can’t believe it has been more than three years—that’s incredible! During your time with us, you’ve witnessed Root transform as a company with many changes and growing pains. While we understand these aspects can cause some discontent, there’s always room to improve and we know that great things are in our future. We hope you stick around and continue to join us on this journey.
Viewing 7 - 9 of 394 Reviews

Glassdoor has 402 Root Inc. reviews submitted anonymously by Root Inc. employees. Read employee reviews and ratings on Glassdoor to decide if Root Inc. is right for you.