Russell Cellular reviews

2.9

45% would recommend to a friend

(749 total reviews)

Jeff Russell

60% approve of CEO

41% positive business outlook

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 749 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

749 reviews
1.0
Apr 2, 2015
Recommend
CEO approval
Business Outlook

Pros

There is always someone to work or fill in if you need a personal or vacation day since they over staff the stores.

Cons

This company is a joke. I have worked in the cellular industry for over 8 years. This company bought my previous company so I was forced to work for Russell Cellular. Since they started me at there cap out pay I can never get a raise. I have taken a pay cut every month since I have worked for this company. As soon as they purchased all of our stores they immiedietly over staffed our stores and changed our hours. They keep the stores so over staffed that you never have an opportunity to make money. Our hours are ridiculous and we are open during later than most businesses in our town. I have never worked for a company who gives not one care about the employees. We never have any accessories but yet i have numbers to meet with accessories included. I have turned away 5 customers in one day because we don't have stock. We have a solution center who is supposed to be there to help us and all they do is make you feel like you're an idiot. Every time I reach out to someone in the corporate location the people talk down to you and act like we don't know what is going on. I have brought all my cuTomer base from another location to this store and when I find another job I will make sure they never step foot in this store. I have cried for hours and days because I feel like I am working for nothing and I am not appreciated at all. I have met way over my assigned quotas every month I have worked for Russell cellular but yet I keep taking a pay cut. The turn over rate is so high I have had people training in my store for months and months. As soon as I find another job I will quit and I have never burned a bridge with a company but I will not give a notice at all. It's sad I have five so much time to a business and they don't care.

avatar
Russell Cellular Response
11y
Dear Current Employee, Thank you for your feedback. Please reach out to your DSM or HR department regarding any issues with your employment. If you feel something is not being addressed, your HR team is here to help you. Inventory is based on sales by location.....the more a store sells, the more inventory is sent to that location. For specific concerns and issues, don't hesitate to let your supervisor know, or contact the Inventory department directly. Store sales targets are different at every location and are determined by the number of selling positions at that store. A store with more team members will naturally have higher targets, and a store with lower sales volume will have fewer team members and lower targets.
1.0
Mar 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Learning about new technology is always interesting.

Cons

High pricing and they value profit over good service. They will talk down to you like you are scum if you don't lie to sell product.

1.0
Mar 12, 2015
Recommend
CEO approval
Business Outlook

Pros

There were some pros: the work environment was friendly and if you enjoy helping customers; you get your fair share of them. The commission was good as well.

Cons

The name of the game is money. If you don't make THEM enough, you're gone. I was fired without a write up, coaching, etc. simply for not meeting sales targets. The main office and district managers have a "one size fits all" management style and do not understand different towns with different populations will have different numbers no matter how hard the employee works.

avatar
Russell Cellular Response
11y
Dear Current Employee, Thank you for your review. We’re glad that you enjoy your work environment. Russell Cellular strives to make all teams feel like a family. Just a reminder, store sales targets are different at every location and are determined by the number of selling positions at that store. A store with more team members will naturally have higher targets, and a store with lower sales volume will have fewer team members and lower targets.
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Glassdoor has 754 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.