SHI International reviews

3.2

50% would recommend to a friend

(2,093 total reviews)
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Thai Lee

62% approve of CEO

47% positive business outlook

SHI International has an employee rating of 3.2 out of 5 stars, based on 2,093 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SHI International employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Feb 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Easy to get your foot in the door Teams collaborate frequently allowing you to be exposed to different aspects of the business Exposure to other companies for upward movement Some very engaged and talented managers

Cons

Extremely low pay for the work required (I was offered a more senior position but was asked to take a ~10k base pay cut with the chance of earning more based on frequently changing goals) Unstable sales teams/districts shifted 5 times in 6 months Poor benefits that shrink year to year (bad 401k contributions, poor health care options, takes 5 years of employment to earn 3 weeks vacation) SHI only cares for the sales reps at the company to the point where working for the support side offers no growth opportunities. Sales teams are offered weeks of vacation, bonus opportunities, trainings and events while support side of the company is offered none of the incentives despite being told they are relied upon for success. Management will lie, low ball offers to move within the company and rescind perks without communication HR is distrustful of employees

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SHI International Response
4y
We are disappointed that your overall review of SHI was not positive. Thank you for providing us with your feedback and suggestions, all your comments and advice have been escalated to management and will help us continually improve our work environment. We wish you the best of luck in your future endeavors. If you would like to continue this conversation, please email SHIfeedback@shi.com which is a non-confidential alias.
1.0
Jan 6, 2020
Recommend
CEO approval
Business Outlook

Pros

As with all organizations, there are multiple Pros as there are Cons. With SHI, the beginning is the best part! Take it from someone who was in one of the first training classes SHI offered. Upon arrival, employees will undergo intensive training that will not only feel as the company used to say "is like drinking from a fire hydrant", but in-depth training on outdated systems. The best part about this ramp-up process is that if you keep your head down and work hard, your success will pay off. Over the course of 3 years, I did just this and saw astonishing results and a matching salary. Never did I ever expect these results to provide a more-than-comfortable salary! The amount of training that you received starting out will make a serious difference in how well you preform, however once you hit the one-year mark, the training sessions become redundant. The pros to a redundant training includes review of materials, opportunities to build relationships with vendors, and the ability to ask next-level questions. Day-to-day work was simple to understand once you've acquired tenure, however this became redundant and felt very boring after years of doing the same thing. Yes, as many reviews on here have noted, free lunches are provided anywhere from 1 to 5 days a week, which is determined on vendors and marketing. Although these free lunches may seem like a great perk, a potential hire should look at the overall picture - not just free food. Hours of operations: There is flexibility when choosing which time an employee would like to proceed with. Hours of operation start at 7am to 10am, and end anywhere from 4pm to 7pm, however you are required to select a time zone, and stick with that 8-hour shift daily. The ability to grow and transition to other roles throughout the organization is a possibility. Once you have worked in the sales position for roughly one year, switching to a different team/support role is as simple as showing that you're interested.

Cons

Pay. Hands down the most important con associated with this job. It's constantly a topic of discussion throughout the organization, however management refuses to acknowledge that. Instead, they are finding ways to positively spin pay cuts and "resource taxes" implemented throughout the organization. These implementations would make working harder seem like they are receiving more bang for their buck, when in fact this scenario would lead to the complete opposite. And sure, you've seen a VP or two reply to pay inquires on Glassdoor, stating that they are "competitive to the industry's pay" however, this is completely false information. Unfortunately, pay has only taken a turn for the worse as management still refuses to do anything about this. Just a heads up for potential new hires: Can you afford to live off 30k for the first year until you can ramp up business, which is solely based off of what team you join/which accounts you receive? A handful of condescending upper management sprinkled in with some amazing management, so it's hit or miss. They promise you the world, but can only deliver promises the side of Rhode Island. Many empty promises across the board, such as account migrations, the ability to achieve "realistic" goals, a severe lack of assistance, and lack of resources. For example, I had accounts in my name that were there for over two years, and after multiple promises by management that those would be transferred elsewhere, they remained within my book of business. When I first started out, I was told to utilize our top competitors website to source items. Can you believe that a company tells its employees to source items from other well-made sites, as their own will not suffice? The lack of management communication/being present. Honestly, 7 out of 10 times that I needed management to assist, they were nowhere to be found, and when I did need assistance with a particular scenario, it became more of a slap on the wrist than it did a learning experience or an opportunity to grow. Growth - Finally I would like to state that if you are not hitting your numbers, or you're falling short, management will NOT give you the time of day.

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SHI International Response
6y
We appreciate you taking the time to provide us feedback. We do take pride in delivering excellent onboarding training to ensure the success of all of our employees. Like any commission-based sales role, sales results determine financial rewards. We offer competitive compensation plans with uncapped commissions. Manager coaching and development of their team members is a priority to us. We have implemented Leadership Development Program to help ensure all our workforce receives quality coaching and development and feel supported. I want the opportunity to dig deeper into the situation so that we can address it. Are you open to sending me a note directly?
1.0
Jul 2, 2019

Antiquated and Top Heavy Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Successful growth, great partnerships with SW publishers and OEMs

Cons

Low pay structure, no base salary, no opportunity for career advancement in outside sales, exceeding goals is not appreciated and rarely acknowledged . CEO is disconnected from workforce. No accountability from Inside sales

Viewing 91 - 93 of 2,093 Reviews

Glassdoor has 2,142 SHI International reviews submitted anonymously by SHI International employees. Read employee reviews and ratings on Glassdoor to decide if SHI International is right for you.