Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)
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Pete G. McPartland

92% approve of CEO

89% positive business outlook

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

58 reviews
3.0
Jun 4, 2014
Recommend
CEO approval
Business Outlook

Pros

This position had several perks. They gave you a company car and gas card for travel. Great 401k with a 6% match. A ton of autonomy and flexibility.

Cons

The training was geared more toward their products than sales tactics. The company as a whole seems very resistant to change. They do not hire the best managers. I had the opportunity to meet a majority of the managers within the company and they all seemed to have the same management style. The alpha male, the smartest guy in the room who is never wrong. If you contact them with a question, rather than being helpful, they would make you feel stupid for not knowing already. They don't seem to be invested in their employee's growth or advancement. The job is demanding (as all sales positions are), but they set expectations and demand different results. The company does not have a consistent message. Example: "We are changing our bonus structure. We want to pay you to produce business, not be professional quoters. We will no longer have quarterly quote minimums." By the end of the first quarter, all of the salesmen were being gauged by quote numbers, not sales numbers.

1.0
Apr 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Compay Car Fuel and auto Insurance Paid

Cons

Managment is poor. Training is poor. Upper managment is incompetent. CEO Dale Shuh is out of touch with the industry. He sees the sales force as a liability. Highly overpriced and not competitive. High employee turnover leads to distrust in the market place. No longer John Deere friendly. Don't waste your time working for Dealer Operations in Iowa.

Viewing 55 - 57 of 58 Reviews

Glassdoor has 719 Sentry reviews submitted anonymously by Sentry employees. Read employee reviews and ratings on Glassdoor to decide if Sentry is right for you.