Is Sentry a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sentry have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of Sentry employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Sentry now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sentry .

Does Sentry pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sentry with 4.8 out of 5 stars based on 58 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sentry.

How happy are Customer Service (CSR) professionals working at Sentry?

90% of Customer Service (CSR) employees at Sentry would recommend their employer to a friend. This rating has increased by 46% in the past 12 months. Customer Service (CSR) professionals have also rated Sentry with a 4.5 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"They offer good benefits and a 401k and multiple annual celebrations to maintain the culture." ((in 81 reviews)); "Pay is good for area" ((in 47 reviews)); "People on the team are great" ((in 35 reviews)); "Good work / life balance" ((in 32 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 18 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 45 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 15 reviews)); "Management won't question/challenge another manager, very fearful of "sticking their neck out"." ((in 14 reviews)); "Work load is heavy and you will need to work more than 40 hours a week every week to keep up." ((in 9 reviews)); "Salary sounds good but good luck getting anything through underwriting." ((in 8 reviews))

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Sentry

Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)

Pete G. McPartland

92% approve of CEO

89% positive business outlook

Ratings by category

4.8

Compensation and benefits

4.5

Work/Life balance

3.8

Culture & values

3.2

Senior management

3.2

Career opportunities

3.1

Diversity & inclusion

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

2.0

May 26, 2015

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

401k match and health benefits are very good.

Cons

Very antiquated work flows and resources given to the sales staff. Underwriting is terrible and if you are lucky enough to get a quote released, in time, you are generally 75-100% higher than the competition. They demand that you "quote, quote, quote" however don't care that you are extremely high in pricing. When you attempt to address the pricing issues with management you are quickly advised to stop complaining.

1.0

Apr 1, 2015

Terrible Company To Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedule, Casual wear, Big Parking Lot.

Cons

The management doesn't care about your opinion, the sense of logic is nowhere to be found among leadership. The motto seems to be 'You do what we tell you to do, no matter how illogical it is or sounds'. The 90% of customers that call to the company don't really know or were given an clear explanation of what or how their insurance cover or works. Technologically is a stuck up company using software from the 80's, they don't have a sense of progress, and innovation is frown upon

3.0

Oct 23, 2014

Customer service - auto insurance. Great benefits, uninspiring work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

benefits are great. 18 days paid time off your first full year, 6% match on 401K. Able to change positions within the company somewhat easily. decent pay for the work.

Cons

cubicle land. performance is reviewed based on quantitative measures that are not very relevant. Very conservative company that does not listen to suggestions from its employees. Morale tends to be fairly low.

Viewing 52 - 54 of 58 Reviews

Jobs at Sentry

Transportation Safety Services Consultant II

Transportation Safety Services Consultant II

Cycle Dealership Sales Specialist

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Sentry

Sentry Customer Service (CSR) reviews

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Account Manager

Terrible Company To Work

Customer service - auto insurance. Great benefits, uninspiring work

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