Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 59 reviews)); "Good pay, work from home" ((in 38 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "Great coworkers" ((in 7 reviews)); "There's always opportunities to grow and move up!" ((in 6 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 15 reviews)); "Lastly the benefits are atrocious." ((in 13 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 5 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews))

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Senture

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Culture & values

2.8

Career opportunities

2.5

Senior management

Customer Service CSR employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

156 reviews

3.0

Nov 19, 2020

It was good. The only thing is that I feel more training was needed. There was a lot of information to know .

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay was great, the trainers needed to elaborate more

Cons

Not enough training .. threatening employees in making them go In on site if their stats were not up wasnt good

5.0

Sep 17, 2020

good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

very good to work at

Cons

annoying and boring and not lots of variety. its just calls

3.0

Aug 27, 2020

Senture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very flexible hours Good pay Many different contracts to work for

Cons

Contracts end fast No good benefits

Viewing 136 - 138 of 156 Reviews

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Senture

Senture Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was good. The only thing is that I feel more training was needed. There was a lot of information to know .

good

Senture

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