Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 53 reviews)); "Work from home is nice" ((in 39 reviews)); "great people and pay and get to work form hom" ((in 16 reviews)); "good benefits" ((in 13 reviews)); "Great coworkers" ((in 9 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 5 reviews)); "Hard to advance they play favorites" ((in 5 reviews)); "Fun and engaging work environment" ((in 4 reviews))

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (156 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service CSR employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

156 reviews

4.0

Jul 13, 2026

Decent pay with good benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are good pay is decent

Cons

Didn’t work there long enough to notice cons

Senture Response

15h

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.

2.0

Jun 16, 2026

Good work-life balance but frequent schedule changes

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work life balance for pto

Cons

Will change your schedule most weekly last minute

Senture Response

1w

We're committed to learning from all feedback and are sorry to hear about your experience. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can improve. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.

3.0

May 21, 2026

Nice work-from-home setup but limited promotion opportunities

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home is nice

Cons

There is not much room for promotions

Senture Response

1mo

Thank you for your balanced feedback. We're glad to hear that there are aspects of your experience you appreciate. Please feel free to contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can make your experience even better.

Viewing 1 - 3 of 156 Reviews

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Senture Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent pay with good benefits

Good work-life balance but frequent schedule changes

Nice work-from-home setup but limited promotion opportunities

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