Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 61 reviews)); "Work from home is nice" ((in 38 reviews)); "great people and pay and get to work form hom" ((in 14 reviews)); "Friendly supervisors" ((in 8 reviews)); "Great coworkers" ((in 7 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "Lastly the benefits are atrocious." ((in 12 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews)); "definitely have favorites" ((in 4 reviews))

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Senture

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Culture & values

2.8

Career opportunities

2.5

Senior management

Customer Service CSR employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

156 reviews

4.0

Aug 8, 2025

Great pay, Bad Time off policy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay considering you work remote and are just making calls

Cons

Not flexible with schedules horrible holidays, PTO policy. No sick PTO if you call in sick they force you to use Vacation time PTO. Holidays like Christmas only get Christmas day off and if you don't request time off with 6 months in advance or more you won't get days off because they limit time off requests daily.

Senture Response

7mo

Thank you for your feedback. We're always looking for ways to enhance our workplace and would love to hear more about how we can support you better. Please contact us at careers@senture.com.

4.0

Jul 31, 2025

It's not horrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home is very nice.

Cons

Pay is a bit low.

Senture Response

7mo

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at careers@senture.com if you have any specific suggestions or concerns.

1.0

Jul 17, 2025

If I could give 0 stars I would!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no Pros this is an awful company

Cons

They do not appreciate the work you do. Management is lazy, uncommunicative, and unknowledgeable. They definitely need to start all over with this company.

Senture Response

7mo

We're sorry to hear about your experience and appreciate your feedback. Please contact us directly at careers@senture.com so we can address your concerns and work towards a resolution.

Viewing 13 - 15 of 156 Reviews

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Senture

Senture Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great pay, Bad Time off policy

It's not horrible

If I could give 0 stars I would!

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