Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 61 reviews)); "Work from home is nice" ((in 38 reviews)); "great people and pay and get to work form hom" ((in 14 reviews)); "Friendly supervisors" ((in 8 reviews)); "Great coworkers" ((in 7 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "Lastly the benefits are atrocious." ((in 12 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews)); "definitely have favorites" ((in 4 reviews))

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Senture

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Culture & values

2.8

Career opportunities

2.5

Senior management

Customer Service CSR employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

156 reviews

3.0

Sep 25, 2025

No longer a family business

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay on federal contracts

Cons

No job stability, recruiting department is rude and unhelpful, lack of management communication

Senture Response

7mo

Thank you for taking the time to share your thoughts. We value all feedback and are always looking for ways to improve. If you have any specific areas of concern or suggestions, please contact us at careers@senture.com.

3.0

Sep 15, 2025

Great job until they lay you off with no backup job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

work from home pto each month benefits

Cons

lay you off from one assignment and leave you unemployed without any new assignment

Senture Response

7mo

Thank you for sharing your thoughts. We value your feedback and are always looking to improve. If there are specific areas you think we can work on, please contact us at careers@senture.com.

3.0

Aug 15, 2025

Decent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy to move up Okay company

Cons

does not follow their on policies well micromanaging

Senture Response

7mo

Thank you for your review. We value all feedback and are committed to making improvements based on employee experiences. If you have any specific insights or suggestions, please reach out to us at careers@senture.com.

Viewing 10 - 12 of 156 Reviews

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Senture

Senture Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No longer a family business

Great job until they lay you off with no backup job

Decent

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