Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 53 reviews)); "Work from home is nice" ((in 39 reviews)); "great people and pay and get to work form hom" ((in 16 reviews)); "good benefits" ((in 13 reviews)); "Great coworkers" ((in 9 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 5 reviews)); "Hard to advance they play favorites" ((in 5 reviews)); "Fun and engaging work environment" ((in 4 reviews))

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service CSR employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

156 reviews

4.0

Dec 30, 2025

Good for a work-from-home job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No travel needed and supervisors are personable and helpful.

Cons

1) Zero% company contribution to astronomical health insurance premiums. Only the government contract provides some. The previous contractor contributed a good percentage. 2) Cutting work hours during slow times is not fair (except voluntarily). The company gets paid in full for the contract and we should also. 3) No yearly hourly base rate raise for cost-of-living increase has been given.

Senture Response

6mo

It's wonderful to hear that you're enjoying your time with us. Thank you for your hard work and for being a valuable part of our team!

3.0

Nov 24, 2025

It's not the worst, but far from the best.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Steady work. Not a lot of micromanaging

Cons

NO room for growth, no matter what they tell you. If you move to a supervisor position (only chance to get a raise) it's only $1-$3.

Senture Response

7mo

Thank you for taking the time to share your thoughts. We value all feedback and are always looking for ways to improve. If you have any specific areas of concern or suggestions, please contact us at careers@senture.com.

4.0

Nov 3, 2025

Decent work place

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay Free ice cream

Cons

No room for growth they definitely have favorites

Senture Response

7mo

Your positive review means a lot to us! We're glad to have you on board and look forward to achieving great things together.

Viewing 7 - 9 of 156 Reviews

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Senture Customer Service (CSR) reviews

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Ratings by demographic groups

Reviews by job title

Good for a work-from-home job.

It's not the worst, but far from the best.

Decent work place

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