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      Senture

      Engaged Employer

      Senture reviews

      3.1

      49% would recommend to a friend

      (329 total reviews)

      Michelle Paiz

      Not enough data to show CEO approval

      40% positive business outlook

      Ratings by demographic groups

      Senture has an employee rating of 3.1 out of 5 stars, based on 329 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Senture employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      329 reviews
      3.0
      Apr 21, 2026

      Expect to work like a robot

      Care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      You handle calls from providers (hospital and doctor's office staff), so you're not dealing with the general public. Most callers are knowledgeable, and while some can be frustrated when authorizations aren't approved in time, there aren't many outright rude interactions.

      Cons

      The environment is extremely demanding. Calls are back-to-back all day with only 30 seconds of after-call work (ACW), which leaves little to no time to reset or properly document. You're expected to work at a constant pace with heavy emphasis on call center metrics, which often leads to micromanagement. While management is generally kind, they are still required to enforce strict metrics and monitoring. Overall, the role felt very draining and had a negative impact on my mental health. If I could do it over, I would have left sooner.

      avatar
      Senture Response
      1mo
      Thank you for sharing your thoughts. We value your feedback and are always looking to improve. If there are specific areas you think we can work on, please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
      1.0
      Apr 21, 2026

      Work from home with decent pay, but schedule changes frequently

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, decent pay if you decline health coverage

      Cons

      They will change your schedule whenever they choose, lack of individual feedback as everyone is treated the same

      avatar
      Senture Response
      1mo
      We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.
      3.0
      Mar 2, 2026

      Stressful and not worth js

      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great coworkers, weekends off

      Cons

      Expensive insurance you have to have, high call volume, strict metrics.

      avatar
      Senture Response
      1mo
      Thank you for sharing your thoughts. We value your feedback and are always looking to improve. If there are specific areas you think we can work on, please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
      Viewing 7 - 9 of 329 Reviews
      Related searches: Senture jobs | Senture salaries | Senture benefits | Senture interviews
      ReviewsSenture reviews

      Glassdoor has 348 Senture reviews submitted anonymously by Senture employees. Read employee reviews and ratings on Glassdoor to decide if Senture is right for you.