Is Senture a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Senture have rated their employer with 3.2 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Senture .

Does Senture pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Senture with 3.4 out of 5 stars based on 58 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Senture.

What are the top reviewed jobs at Senture?

Customer Service Representative (95) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 60 reviews)); "Good pay, work from home" ((in 40 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "good benefits" ((in 11 reviews)); "Great coworkers" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 18 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 4 reviews)); "Fun and engaging work environment" ((in 4 reviews)); "Pay is dependent on individual projects and can limit the company's ability to give annual raises." ((in 4 reviews))

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Senture

Senture Customer Service Representative CSR reviews

3.2

55% would recommend to a friend

(58 total reviews)

Michelle Paiz

Not enough data to show CEO approval

26% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.6

Work/Life balance

3.4

Culture & values

3.4

Compensation and benefits

2.9

Career opportunities

2.5

Senior management

Customer Service Representative (CSR) employees have rated Senture with 3.2 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

58 reviews

2.0

Jul 30, 2024

Intense

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay and great benefits

Cons

Strict schedule adherence policies that are not flexible

Senture Response

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at reviews@senture.com if you have any specific suggestions or concerns.

4.0

May 26, 2024

Keeps the ones who want to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

If and when a contract ends, they do try their best to place you with another contract within the company.

Cons

As with Contracts, there's not much of a notice when they end.

Senture Response

Thank you for sharing your positive experience! We're committed to creating a great workplace, and your review encourages us to keep striving for excellence.

5.0

Apr 29, 2024

Best Job Ever

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I love the fact the send you the equipment for all the jobs, train you for every job, and have multiple contracts to align you with a job.

Cons

There are no cons in this job apply!

Senture Response

We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.

Viewing 19 - 21 of 58 Reviews

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Senture

Senture Customer Service Representative CSR reviews

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Intense

Keeps the ones who want to work

Best Job Ever

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