Is Senture a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Senture have rated their employer with 3.2 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Senture .

Does Senture pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Senture with 3.4 out of 5 stars based on 58 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Senture.

What are the top reviewed jobs at Senture?

Customer Service Representative (95) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 60 reviews)); "Good pay, work from home" ((in 40 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "good benefits" ((in 11 reviews)); "Great coworkers" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 18 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 4 reviews)); "Fun and engaging work environment" ((in 4 reviews)); "Pay is dependent on individual projects and can limit the company's ability to give annual raises." ((in 4 reviews))

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Senture

Senture Customer Service Representative CSR reviews

3.2

55% would recommend to a friend

(58 total reviews)

Michelle Paiz

Not enough data to show CEO approval

26% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.6

Work/Life balance

3.4

Culture & values

3.4

Compensation and benefits

2.9

Career opportunities

2.5

Senior management

Customer Service Representative (CSR) employees have rated Senture with 3.2 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

58 reviews

1.0

Apr 1, 2024

Completely disorganized

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The pay rate is good for the area. The work itself is very simple once you know it. No driving to and from work (except periodic on-site workdays)

Cons

Insane entry exam Was not adequately trained online or on-site. Mountains of emails at the very last second pushing for documents Working from home is very isolating if you have no family Must travel for seven hours each way to be issued needed equipment At times, travel to the exact location is required for work bimonthly

3.0

Mar 14, 2024

Good Pay Bad Customers

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The pay is good for an entry level position in the company. The team I worked with and the supervisor I was under were great!

Cons

Short training periods, The customers/callers that we dealt with were horrible. We would have to deal with bad attitudes daily and constantly throughout the day. There were some great customers who were appreciative of the assistance provided but there were too many bad ones.

Senture Response

Thank you for sharing your feedback. We appreciate you taking the time to leave a review, and we will ensure that your feedback is passed along to the relevant team.

5.0

Jan 9, 2024

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great job loved it good benefits

Cons

No cons it was great

Viewing 22 - 24 of 58 Reviews

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Senture

Senture Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Completely disorganized

Good Pay Bad Customers

Great

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