Senture Customer Service Representative CSR reviews

3.2

55% would recommend to a friend

(58 total reviews)

Michelle Paiz

Not enough data to show CEO approval

26% positive business outlook

Customer Service Representative (CSR) employees have rated Senture with 3.2 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

58 reviews
3.0
Nov 21, 2024
Recommend
CEO approval
Business Outlook

Pros

A good amount of training and support.

Cons

Pay was not enough at the time but it may have gotten better.

avatar
Senture Response
1mo
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.
1.0
Nov 20, 2024
Recommend
CEO approval
Business Outlook

Pros

equipment if you don't have a pc

Cons

well where can I start these people really do not like for you to get off the phone to take a quick emergency phone call, yes you heard right they will dock your pay even if you have bathroom breaks that total more than 2 minutes. If you are a minute or so late for lunch you will not be paid for it. The supervisors tell on people not even on their team to their supervisors trying to get you in trouble. They said it was a permanent contract in orientation. Well then in training said well actually it is temporary and they will try their best to put you on another one, I am like no way so I am still looking because I do not trust that at all. This place is more like temporary work and once that ends if you choose to stay you just wait for them to put you to work if they find something for you. Not to mention lack of training no lie I am pretty sharp if I am taught properly however we were trained in one thing and go thrown to the wolves to do something else. Some days was a struggle because if you reached out to the so called resolution line they would give wrong information or either give you an attitude. The supervisor or no other team member would respond a lot in group chats. Then when you gave wrong information or felt like you were taking to long you would be coached. They constantly have people watching the phone line to see what you are doing which is weird. This place is better than being unemployed I guess if you have nothing in your bank account and on the verge of losing something or getting evicted. In my opinion this is temporary work until you can get something else. It is very high stress especially with no training can you just imagine and my contract was one of the lowest paid ones in the company. My pay was an embarrassment for where I live and the economy.

avatar
Senture Response
1mo
We're committed to learning from all feedback and are sorry to hear about your experience. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can improve. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.
4.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Not bad. I learned a lot

Cons

Not very organized. Terrible communication

avatar
Senture Response
1mo
Thank you for the wonderful feedback! Your ongoing support helps us continue to improve and grow. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.
Viewing 16 - 18 of 58 Reviews

Glassdoor has 348 Senture reviews submitted anonymously by Senture employees. Read employee reviews and ratings on Glassdoor to decide if Senture is right for you.