Signet Jewelers reviews

4.0

72% would recommend to a friend

(2,601 total reviews)
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J.K. Symancyk

86% approve of CEO

65% positive business outlook

Signet Jewelers has an employee rating of 4.0 out of 5 stars, based on 2,601 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Signet Jewelers employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Mar 30, 2018
Recommend
CEO approval
Business Outlook

Pros

I don't see any pros, except that I enjoyed working with the costumers, but I feel sorry for the costumers that purchased poor quality jewelry at this company, so many complaints regarding loosing diamonds, and poor craftsmanship.

Cons

Management is absolutely pathetic, managers puts down her own team in order to protect her job and to avoid being blamed by upper management for her lack of professionalism and team management. She will lie about your performance in order to cover up for herself. This place is a joke. Salary is low and the manager will take your sales and ring it up under herself if you are not there when a costumer you worked hard with comes back on your days off, then she will write you a poor performance report while she took the credit for your hard work.

1.0
Mar 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Communication is open between departments. Health benefits. Middle management shields the lower levels well from the turmoil of upper management.

Cons

Has moved away from customer focus. This is a toxic environment right now and continues to erode. Has a bonus structure for all employees but the levels are never reachable or are very small for several years in a row. Do not plan on bonus when negotiating compensation. Top tenure staff are being cut, forced retirement, or are on their way out. One bad decision after the other. Been through over a dozen lay-offs in the last 24 months. Goes unreported by the media and company. When sales are up people are laid off under the guise of restructuring. When sales are down people are laid off because of poor sales. Everyone feels like anyone could go at any moment and no amount of performance can save you. Employees have no voice. Non Jewelry Exec Board is turning Signet into what Zales had become before Sterling Acquired them. The history in the Jewelry industry of this approach is not promising. Not expecting the company to continue growth in the next five to ten years. Look for more protectionism and new top executives to continue pulling value out of the company for personal gain. Company is now being led by UK citizens and unprofessional young leaders that were promoted rapidly so that old execs could jump ship.

2.0
Jan 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Free 24/7 onsite fitness. Jewelry discount. Free parking.

Cons

Long hours in every department. All departments are understaffed due to constant turnover. Few company vacation days (6 for the full year). Ancient technology. No training classes except Excel and Access. Significantly lower pay than other northeast Ohio companies. You're treated as a number.

Viewing 10 - 12 of 2,601 Reviews

Glassdoor has 2,660 Signet Jewelers reviews submitted anonymously by Signet Jewelers employees. Read employee reviews and ratings on Glassdoor to decide if Signet Jewelers is right for you.