SimpliSafe reviews

First, I am so sorry that this was your experience. This is unacceptable and misaligned with our values. I appreciate you sharing this feedback so that we can review and take any measures needed to address it. I would also welcome the opportunity to discuss further if you are comfortable reaching out directly. I do want to underscore a few points that I think are important. At SimpliSafe, we pride ourselves in being an inclusive work environment where everyone is welcomed, supported, and able to be successful. We take employee feedback very seriously, and we have made many changes in recent years to continue building our culture and making SimpliSafe a great place to work. In particular, we work with employees to foster an inclusive environment. One great example is our work to launch and invest in our employee resource groups (ERGs). As you mentioned, we have also invested in training for employees, managers and leaders to ensure we eliminate any implicit bias and lead inclusively. We regularly review these processes and systems to to eliminate any unconscious bias or inequities. Along those lines, it is important to us that SimpliSafe is a place where people can build and grow in their careers, no matter their background, role, or location. We pride ourselves on offering rich opportunities to learn and grow, both on the job and by supporting employees who wish to take on new skills or roles. We do this by posting internal job opportunities weekly, offering reimbursement for tuition, workshops and other enrichment opportunities.This is something we’re investing in even more now, with a specific focus in our customer-facing teams. All that said, I very much take your feedback seriously and will personally be following up on what you have shared to see where changes need to be made. --Ai-Li Lim, Chief People Officer