- The overtime was not actually unlimited - when I actually started working doubles to take advantage of the overtime, management changed the rules to limit the overtime.
- The work itself was SOUL draining. I don't know how people last more than a year here, which may explain why the turnover is so high. Everyone is trained differently and told different information from their supervisors/leads and there are several issues customers call about that many call center employees don't know the correct info about. There are way too many times that I've heard "Oh everyone thinks that but it's actually not true" or "Yes the Intranet says that but it's incorrect" and the incorrect info stays on the Intranet where employees continue to read it and relay incorrect info to customers.
- The systems are ridden with issues. Some customers have to call in every week and, as you can imagine, are pissed about it.
- Awful communication. The marketing dept will launch a new campaign and the call center employees will have idea which looks bad to customers.
- Large groups of workers would get fired every few weeks and everyone would stress about whether or not they'd still have a job at the end of the month.
- Apparently the office has had a bedbug infestation since March 2017 and management has kept it quiet, causing call center employees to unwittingly take home parisitic bugs...not surprising at all.
