Is SimpliSafe a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at SimpliSafe have rated their employer with 2.4 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of SimpliSafe employees being 3.3 out of 5 stars. Search open Tech Support Agent Jobs at SimpliSafe now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at SimpliSafe .

Does SimpliSafe pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at SimpliSafe with 2.2 out of 5 stars based on 18 anonymously submitted employee reviews. This is 42.9% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at SimpliSafe.

What are the top reviewed jobs at SimpliSafe?

Customer Service Representative (27) , Software Engineer (15) , Tech Support (9) , Tech Support Representative (8) , Sales Representative (7) , Technical Support (6) , Customer Support Representative (5) , Customer Loyalty Specialist (4) , Customer Service Representative (CSR) (4) , Firmware Engineer (4) , Monitoring Specialist (4) , Sales (4) , Sales Associate (4) , Senior Software Engineer (4) , Analyst (3)

What are the pros of working at SimpliSafe according to real employee reviews?

"Caring people and great company." ((in 33 reviews)); "Good benefits that keep improving" ((in 23 reviews)); "Supportive culture and great people" ((in 22 reviews)); "Good Pay for call center work" ((in 21 reviews)); "work life balance is great" ((in 13 reviews))

What are the cons of working at SimpliSafe according to real employee reviews?

"Bad management" ((in 23 reviews)); "Sales managers are a complete joke along with directly above them" ((in 11 reviews)); "Training is awful, when ever new hires come on the floor they never know anything and many more issues from that." ((in 9 reviews)); "Chad’s leadership was amazing and that distilled down to every people manager in every organization." ((in 7 reviews)); "Awful communication." ((in 6 reviews))

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SimpliSafe

SimpliSafe Tech Support Agent reviews

2.4

34% would recommend to a friend

(18 total reviews)

Hilary Schneider

Not enough data to show CEO approval

31% positive business outlook

Ratings by category

2.4

Culture & values

2.4

Diversity & inclusion

2.4

Work/Life balance

2.4

Senior management

2.4

Career opportunities

2.2

Compensation and benefits

Tech Support Agent employees have rated SimpliSafe with 2.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have an average working experience there. SimpliSafe is rated 38% below average by Tech Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

5.0

Sep 6, 2023

Good place to work

Tech support

Recommend

CEO approval

Business Outlook

Pros

The environment is nice to be in

Cons

I don't really have any cons

5.0

Aug 25, 2023

Great Job, Metrics are almost unmeetable

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Pto, insurance , HSA, great employees

Cons

Expectations are way too high. FCR is hard to keep up.

4.0

Nov 22, 2022

Great

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits that they offer

Cons

Not really any cons at the moment

Viewing 4 - 6 of 18 Reviews

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Jobs at SimpliSafe

Contact Center Inbound Sales Agent (Starting at $20 per hour)

Contact Center Inbound Sales Agent (Starting at $20 per hour)

Security Monitoring Specialist (Starting at $21/hr, On-Site)

Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)

Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)

SimpliSafe reviews FAQs

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SimpliSafe

SimpliSafe Tech Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good place to work

Great Job, Metrics are almost unmeetable

Great

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