SimpliSafe Tech Support Agent reviews

A bit like high school in a lot of aspects. Lots of inner-office romancing and sexual tension - to the point that you felt uncomfortable being around certain teams. A little too liberal without any sensitivity training, specifically on sensitivity to transgender workers. I saw a new employee get fired for referring to a He as She, and based off of my impression of the screenshot - he wasn't trying to be a jerk, he truly just didn't know any better. Also, there was no communication between customer service and anyone else in the company. Customers would have legitimate complaints about the products and our line was "Sure, I'll absolutely forward that to Development." But we had absolutely no access to Development. Reps simply got dismissed when forwarding this info to the supervisors.

- The overtime was not actually unlimited - when I actually started working doubles to take advantage of the overtime, management changed the rules to limit the overtime. - The work itself was SOUL draining. I don't know how people last more than a year here, which may explain why the turnover is so high. Everyone is trained differently and told different information from their supervisors/leads and there are several issues customers call about that many call center employees don't know the correct info about. There are way too many times that I've heard "Oh everyone thinks that but it's actually not true" or "Yes the Intranet says that but it's incorrect" and the incorrect info stays on the Intranet where employees continue to read it and relay incorrect info to customers. - The systems are ridden with issues. Some customers have to call in every week and, as you can imagine, are pissed about it. - Awful communication. The marketing dept will launch a new campaign and the call center employees will have idea which looks bad to customers. - Large groups of workers would get fired every few weeks and everyone would stress about whether or not they'd still have a job at the end of the month. - Apparently the office has had a bedbug infestation since March 2017 and management has kept it quiet, causing call center employees to unwittingly take home parisitic bugs...not surprising at all.