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      Smartsheet

      Engaged Employer

      Smartsheet reviews

      3.3

      44% would recommend to a friend

      (1,290 total reviews)
      avatar

      Rajeev Singh

      29% approve of CEO

      31% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.1

      Culture & values

      3.0

      Career opportunities

      2.6

      Senior management

      Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      May 5, 2016

      Great Product | Sales Organization Work in Progress

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Product Great Product Team PE monies are flowing

      Cons

      Sales organization is relatively new and it shows Lack of a pricing strategy Sales strategy

      avatar
      Smartsheet Response
      10y
      Thank you for providing feedback, and for your compliments on our product. We strive for a team that is aligned and cohesive across all functions. This is a constant effort, especially when have been growing headcount at 60% year over year with lower than average employee attrition (even in sales). Yes, we have had some pricing and strategy changes as our offerings have grown, and we have high expectations that our sales team will understand these changes and provide great service to our customers. Yes, we continue to hire in sales -- with a total addressable market of over $15B, we have a lot of work and growth ahead of us. The Smartsheet sales team made their quota last year, and the year before, and is going strong. We have some reps who are over-achieving and others who are not making quota. So, while we are admittedly growing, adapting and evolving, we have many successful sales reps. We certainly agree that exit interviews are important, and our HR team conducts them. And the data collected is shared, as appropriate. Some people have refused or ignored exit interview requests. Again, we appreciate you taking the time to respond. We wish you all the best in your sales career. Mark Mader, CEO
      1.0
      Apr 29, 2021

      Gaslight You? Can Do!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at IC level are fantastic humans who get run to the ground by poor leadership.

      Cons

      Leadership. Atrocious management and complete lack of care for employees who are not white. Systemic racism runs rampant and has not been actually addressed or dealt with since it’s visible at the top levels of leadership. Unless you are willing to play by the status quo and be a “yes person” you will be treated poorly and gaslit into thinking that you are the problem when in fact it’s the other way around. Every earnest desire to change things for the better is met with excuses and roadblocks to change because those in power do not want to give up their power over people. If you are a minority you will be tokenized, chewed up, and spit out once they’re done parading you as a company that cares about DEI. They will plaster your face on the website and pay people of color to come to Engage since there’s no senior leadership that isn’t white or a decent human. It is not surprising that the DEI director left before one year as they were never given a team or full support to bring about the changes needed. The largest attrition of the company are those in minority groups - people are leaving in droves because of the mistreatment and lack of care. Career growth? Only if you somehow are lucky to have a manager that cares about you or you’re a favorite of those in power - otherwise you somehow never end up being qualified enough for a role you’re over qualified for. The toxicity is in every department. Your mental health will suffer dramatically. Do not work here.

      avatar
      Smartsheet Response
      5y
      I’m dismayed to read about your negative experience at Smartsheet, and I encourage all employees to raise any concerns with their People Business Partner. While I will be the first to acknowledge that we’re on a journey when it comes to our DEI efforts, I can assure you that tokenization is in no way an acceptable part of that journey, and in fact it is something we proactively address with our leaders to ensure that it does not happen. We’re focused on five key areas to guide our progress in this space: accountability, engagement, awareness, process evolution, and change management and communications. We also know there’s no “done” when it comes to DEI. This is ongoing and important work—and I’m confident we’ll be in a better position a year from now than we are today as we continue to expand our DEI team. We’re also focusing energy on improving our career progression programs. We’ve recently updated our promotion process, and soon we’ll be launching an internal job board and updated employee and leader competencies, all of which will provide additional structure and guidance for employees and managers as they navigate their career growth and development. —Megan Hansen, Chief People and Culture Officer
      1.0
      May 27, 2021

      Low morale and awful environment

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      As others have indicated the product is great. It’s simple and a good short term fix for companies who don’t have the funds to purchase purpose built tools. Thing google with automation and gantt charts.

      Cons

      The company has no clear direction other than to get than to upcharge customers. We were a work execution tool and now trying to compete in the PMO market. Lots of smoke and mirrors and workarounds to cobble together a solution. Customers get nickel and dimed all the time. People either work 10 hr days or literally do nothing. Implementation of “solutions” is taking months even though the customer pays for the software. This is a poorly run company filled with abuse by leadership, rampant discrimination, and zero culture.

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      Glassdoor has 1,373 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.