Staples Operations Supervisor reviews

The insurance and tech service was garbage they charged too much, promised too much they couldn't deliver. They expected us to just sell sell and sell to the detriment of our customers and our ability to retain them. They are losing money in a lot of departments except for print and copy so the rest have to make it up by selling junk insurance and warranties. I luckily had tech experience so I found myself doing a lot of the fixing.

Quid pro quo is common and Human Resources does not care. Several employees were written up for being minutes late meanwhile the GM's favorite was allowed to come hours late without any consequences. GM reported for harassing young women, no consequences. Previous DM fired for trying to suppress a similar situation. No one learned from that and the behavior continues. GM makes fake schedule where they never close or work weekends. DM is aware and does not correct the behavior. The regional manager was trying to fix this at one time making random calls to stores to see if the GM was there but when the DM is allowing it how can you get around it. Focus is on selling protection plans and not operating margin. Expect to see stores closing by the end of the year.