State Farm reviews

Micromanagement. Managers will throw you under the bus to cover their own tracks even if they gave you the instructions. Do not expect your manager to have your back and take accountability for their own actions. They are not about their employees at all Their point system is a joke. You can be right by the job and end up getting points even if you leave 2 hours before work to get to work on time and there is an accident off the exit, you can forget them being lenient. This place is not professional although they try to say that it is not a call center and it is. Nothing professional about the location other than the office setting. I was highly disappointed because my expectations were so much higher for this company. I do not expect them to keep excelling if they do not start listening to their internal customers and putting them first. If you want your external customers happy and retain them one of the things most call centers miss is not treating the internal customers right. When internal customers are treated right then it carries over to how they treat the external customers.

annual shift bids to determine what your shift will be based on tenure and last performance rating, must work some holidays based on bids, performance is based to a large degree on quanity (not quality) of work that is done which results in conscientious employees having to pick up slack for employees who manipulate the work to get a "count" rather than to do quality work.