StudyPoint reviews about "training"

59% positive business outlook

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27 reviews
1.0
Apr 6, 2016

Horrible Tutoring Company

Recommend
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Pros

None to my knowledge. The whole interview/training process was a huge waste of time.

Cons

* You can earn much more with other companies/freelancing. The pay is not competitive. * The training program is poorly organized. You have to watch videos that are very out of date and perform various exercises. They only pay you minimum wage for upto 5 hours of training, but it takes much longer. * It's been 3 months and I haven't got a single student to tutor. My references/resume is great for tutoring, so I have no idea what the issue is. * My point of contact takes forever to reply, so even after reaching out about this issue I haven't received a response.

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StudyPoint Response
10y
I am so sorry your experience with us has not been a good one. Over the past 17 years we have taken pride in making this a great place to work as a tutor. If you would let me know what city you work in, I can take more specific action to improve. You can reach me at g.zumas@studypoint.com. Thank you, Greg President & Co-Founder
2.0
May 12, 2016

Nice people, poor work environment, poor management.

Anonymous employee
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Pros

StudyPoint was full of some of the nicest, kindest people I've ever met. The CEOs genuinely try to hire people who they will fit the culture, and I loved all of my coworkers. They try their best to create a positive work environment, even if their priorities are not aligned well.

Cons

Office morale was abysmal; the expectations placed on you are often difficult to meet, and you're constantly made to feel like you'll be fired at any instant if you don't meet their (sometimes arbitrary and poorly justified) targets. Burnout is extremely common due to these targets and the very very (very) high turnover at the company. Messaging and expectations are often inconsistent as well, and managers need more professional training on how to manage. Moreover, the pay is really atrocious in comparison to that at similarly sized companies, particularly for the amount of time you put in. StudyPoint managers like to portray work as flexible, but that's really only the case if you work from home. Office culture is hit or miss.

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StudyPoint Response
10y
I'm very sorry your experience with us was so mixed. I definitely agree we have great, kind people, and all of us do our best. We certainly are not right for everyone, but the many great people who have been with us for 5, 7, and even 10 years are testament to the success of finding the right fit. We will keep on working hard to be our best. I wish you the very best in your next professional phase. Take care, Greg President & Co-Founder
3.0
May 4, 2017

Tutor

Anonymous employee
Recommend
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Pros

Good pay and good training/materials.

Cons

No office environment. Unpredictable time for traveling.

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StudyPoint Response
9y
Thank you for the feedback! Best, Greg President & Co-Founder
2.0
Sep 30, 2018

Not enough pay for tutoring

Recommend
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Pros

Decent training material for ACT prep. I appreciated that students were found for me. Program manager was friendly and responsive.

Cons

No pay for session preparation, driving time, or gas. My hourly rate was effectively halved when these were accounted for.

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StudyPoint Response
7y
We appreciate your feedback and will take this into consideration as we look to restructure our payment system. Best, Greg President & Co-Founder
1.0
Apr 4, 2018

This is a bad review

Recommend
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Pros

Pros is short for professionals. This place doesnt have those.

Cons

Just started few months ago, came from a competitor tutoring company. The hours are awful, pay is worse and there is no flexibility in the workday, I am told when I have a break and it always changes. All I do is make calls all day, about 80 calls a day. Mostly leave voicemails. No education needed for this. Management is terrible. We are either micro-managed or completely fogotten and people eventually leave or get fired for not performing under the ridiculous expectations they set. Training is awful too. Not relevant to the actual job. Definitaly made a mistake moving over to this place. Dont' work here, there are better tutoring companies out there.

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StudyPoint Response
8y
Every opinion matters to us, and I want to start by letting you know how sorry I am that your professional experience has not been a positive one. Together with our management team, I have thought a lot about your review. I am a bit confused, though, because the role you describe does not exist at our company: our work hours are 9am-6pm Monday-Friday, no one makes 80 calls a day, and our average staff tenure is 6.7 years. I wonder if you you could be confusing us with another tutoring company. If not, please reach out to me directly so we can either improve your role here or help you find a better fit elsewhere. Sincerely, Greg Zumas Co-Founder and President
3.0
May 25, 2017

Okay, just not great

Anonymous employee
Recommend
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Pros

Flexible paid online training. The company provides all materials and assigns students so there's no marketing on the tutor's part. Good program managers to work with. I liked having a mentor tutor. Great experience working with students which is the most important part.

Cons

The pay does not take into consideration all the prep work and travel time. For instance, if I called a program manager with a question about a student and the call ended up lasting 30 minutes, that is unpaid work for a non-salaried tutor. The materials would change (updated materials in itself is a good thing) so that I feel I had to learn all new material over again on my own time.

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StudyPoint Response
9y
Thank you for sharing this feedback. We appreciate the suggestions for how we could improve our tutors' experiences working with us. Best, Greg President & Co-Founder
4.0
Apr 8, 2016

A Great Company to Work For

Recommend
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Pros

StudyPoint allows you to be flexible with your schedule and the area in which you work. They provide you with convenient and helpful training that you can complete at home as well as all the materials you need to work with students. Supervisors are friendly, easy to reach and extremely helpful. The programs are clear and easy to work with. All in all, StudyPoint is a great company to work for!

Cons

You do have to be motivated and organized as you have to manage your schedule and work load on your own.

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StudyPoint Response
10y
Thanks for your feedback. Best, Greg President & Co-Founder
5.0
Apr 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Super flexible hours, good management, lots of communication, strong starting pay.

Cons

The only opportunity for advancement in pay is based on the hours you get (which are largely random and seasonal, but that is expected). The training is a bit dated too, but there is talk of it being refurbished!

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StudyPoint Response
8y
Thank you for the feedback! We appreciate it. Best, Greg President & Co-Founder
4.0
Apr 6, 2016

Tutoring for StudyPoint

Recommend
CEO approval
Business Outlook

Pros

The staff personnel are engaging, supportive, knowledgeable and professional. I applied online and within one week, I was invited to have a phone interview. The interview process proceeded quickly and I entered the employ of StudyPoint. My first student assignment was given a few weeks after my hire date. This is my initial tutoring assignment and it has been most pleasant and rewarding. The program material is well designed and it is in concert with the SAT. As I assess the strengths /weaknesses of my student, as the tutor, I have latitude to adapt the lesson flow to my student. Witnessing my student's growth has been heart-warming.

Cons

Addition to the training material which would detail the homework - Part I, Part II, Part III and the adaptive provision.

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StudyPoint Response
10y
We appreciate you being part of the team! Best, Greg President & Co-Founder
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