StudyPoint reviews about "training"

59% positive business outlook

Reviews by job title

27 reviews
5.0
Sep 27, 2015
Recommend
CEO approval
Business Outlook

Pros

You can turn your teaching role into a full time job if you want to (and have the drive/passion for it) - program managers are great about giving you as many student/programs (read: hours of work) as you'd like to take on. Curriculum is good, support from managers and directors is good. Online resources for students and instructors are easy to navigate. Any required training is paid. A lot of opportunities for growth - management encourages instructors to internally apply for full time management roles, experienced instructors regularly tapped to assist with creating training materials, training new instructors, updating curriculum materials, etc.

Cons

More transparency/clarity is necessary with the recent changes to the employee assessments (which impact your raises).

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StudyPoint Response
10y
Thanks for your feedback. We will discuss the possibility of providing beneftis or at least more value-adds for our tutoring staff. I would love to do it if we can! Best, Greg Co-Founder & President
4.0
May 23, 2014

Good company to tutor for

Recommend
CEO approval
Business Outlook

Pros

--make you own schedule --work from home --expectations communicated clearly by management --more than adequate training, including regular additional workshops --regular and fair raise schedule (start at $15/hr, but can easily be into the $20's within a few months with good performance) --company likes to hire for senior positions from tutor pool, so there is opportunity to move up in the long term --recruitment bonuses if you help the company find other new hires

Cons

--you'll make less than you would tutoring in person --it is not always in the company's interest to tell parents the truth very bluntly (eg: your kid should not be studying for the SAT/ACT, as they are too far below college level to expect to perform well in college). To be fair to the company, they do try to communicate such things in gentler terms, but at the end of the day you have to be able to stomach the realities of test-prep tutoring: often the kid's time would be better spent in remedial classes, with a subject area tutor, in extracurricular activities, or [on rare occasions] even with a therapist, but even when you recognize that fact, you have no power to do anything about it.

1.0
Mar 1, 2015

Poor materials, poor job of providing students, terrible salary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Involved, professional managers; paid "training", and they send you materials for free; also, it's nice that it's a W-2 situation and not a 1099 for tax purposes.

Cons

1. I was hired with the promise of quick raises after a certain number of hours. They consistently advertised on Craigslist for tutors in my market, but they didn't offer me a single student for about four months, and I tutor a wide variety of commonly requested subjects. 2. They don't give you the option of refusing a student; if they assign you the student, you're stuck with them. 3. You're expected to use materials that aren't very good - the critical reading passages are downright terrible. 4. The salary as a fraction of what the student pays is appalling; I made about 15% of what the students were paying. I stopped accepting students once I learned that. They also expect a lot of preparation and outside work, but they don't pay nearly enough to justify it.

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StudyPoint Response
10y
I appreciate for your candid feedback. Thanks for recognizing that we consider our tutors W-2 employees instead of 1099 contractors, as that is a huge expense for us. We invest in our staff in this way to avoid the exact experience you mention, which is uncontrolled program quality. Companies that consider tutors contracts can't give them materials or train them. We believe that better student comes happen when you have a great tutor combined with great curricula. We do try to pay competitive tutor wages even with these added costs to us. Best Greg President & Co-Founder
3.0
Mar 21, 2016
Recommend
CEO approval
Business Outlook

Pros

I am matched with students who fit my skills. Reporting hours and getting paid is easy. Curriculum is fundamentally sound. Training is adequate. Increasing students' test scores is predictable if a tutor sticks to the curriculum.

Cons

I continue to tutor for StudyPoint because of the ease of getting paid, the sound curriculum, and the generally high motivation of students. As the culture of StudyPoint has become more corporate each year, however, my experience as a tutor has become less positive each year. 1. My supervisors change more regularly and know me less well. With the regular turn over, my supervisors no longer build a strong relationship with me or with students' families. 2. My students' parents regularly express confusion about whom they should be speaking with at the company level. In some cases, I am caught in the middle when I am well liked by a family while the family feels confusion or even animosity toward SP staff. I apologize more often than I would like for SP staff lack of communication or mistakes. 3. Supervisors are rewarded for keeping their tutors' average hourly rates low. Thus, the more experience a tutor has and the higher the tutor's hourly rate, the fewer students the tutor gets. A recent change to a "premier tutor" status for experienced tutors was ostensibly meant to help more experienced tutors get more students - but families pay significantly more for a premier tutor so the pool of students for experienced tutors remains small. For example, I used to be able to have 5 to 10 students (or even more) at a time. Now, I can't seem to get more than 3 - despite the fact that my availability in hours and geography have stayed the same, and StudyPoint always seems to be hiring more tutors. If a prospective tutor plans to tutor for StudyPoint for a year or less, he or she will likely have a more positive experience.

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StudyPoint Response
10y
This feedback is extremely helpful. I will make sure we discuss it as a team and do our best to improve. Thank you, Greg President & Co-Founder
3.0
Mar 31, 2016

Solid, but needs Improvement

Recommend
CEO approval
Business Outlook

Pros

Overall, StudyPoint is a company that is committed to becoming better. Since I started working with them in 2013, they have made several improvements that benefit clients and staff. In the almost 3 years that I have worked at Studypoint, they have made direct deposit available to all tutors, have provided continual trainings, and have re-vamped and updated program materials. They have also raised the bar on expectations of tutors, in order to provide a better product to students and families. Generally, I think the following is true of the company: -Great program managers -Good support staff -Solid trainings

Cons

There are a few things that make working at StudyPoint a bit challenging: -You are not able to screen or veto prospective students. I understand the challenges, since part of the sale is the specific tutor, but there are sometimes outstanding issues or last minute life changes that affect one's ability to serve a student well -Lack of compensation for mileage and time in a car. While we can set up our radius where we are willing to tutor, traffic, fluctuating gas prices, etc. make this a huge drain on profits. -Pay is not commensurate with how much StudyPoint charges and with how much work a tutor has to do. I think this is most true for academic tutoring, where the tutor has to lesson prep, print materials, buy books, etc. without compensation.

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StudyPoint Response
10y
Thank you for your feedback. This is important, and I appreciate it. We will work to get your input acted on. Best, Greg President & Co-Founder
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