Sunglass Hut reviews

3.5

56% would recommend to a friend

(3,656 total reviews)
avatar

Francesco Milleri

52% approve of CEO

45% positive business outlook

Sunglass Hut has an employee rating of 3.5 out of 5 stars, based on 3,656 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sunglass Hut employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
4.0
Aug 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Depends on where you’re located, but I’ve been located at faster paced environments. Which I prefer. Charming community. Good training and development system. Good communication amongst peers.

Cons

Again, depends on what market you’re in. I began at SGH with great market and district management that had experience in our market, understood our needs and opportunities, was very supportive and involved in each locations business. However after a year, this changed when they both moved on and were replaced with new upper management that had complete lack of upper management ability. I felt there was a sense of favoritism, lack of professionalism and understanding of the business. After a year under the new management, I’ve decided I deserve better and can take my talents elsewhere. That’s when I left.

2.0
Jul 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Laid back atmosphere for the most part. Good way to work on sales skills

Cons

Certain stores have hard capped hours leading to individuals having absurdly low numbers of hours per week. 4-8 over two weeks. No real focus on mentoring or coaching trained to do the job and that’s it. But that’s also retail generally. Depending on the region you work that will shape your experience. Different regional managers different values, mine unfortunately was on the rougher side when it came to things like that and it showed in the quality of store mangers and general business practices that were pushed and accepted.

3.0
Jun 23, 2024
Recommend
CEO approval
Business Outlook

Pros

* Great discounts on Luxury sunglasses (including annual eyewear certificates and earning free pairs + contests for luxury products). * Lots of e-learning content to develop great product knowledge * Easy to get promoted if you're a hard worker * An easier type of retail job

Cons

* Lack of follow-up development once you're on the path to management (performance reviews are very generic with no individual development plan to support how you can improve in the next year). * Expected to stand for 8+ hours a day, no sitting/leaning, etc. No cell-phones. * Managers are forced to live their lives based on associates, if your team calls out you rarely have staffing to call in people and are expected to cover that shift if you cannot find someone to fill it. Your 8 hour days can turn into 8-12 hrs very quick in some locations. * Managers are the only full-time staff, everyone else is casual part time (0-19 hrs) and you only get one spot per store for a part-timer (up to 30 hrs). * Majority of stores get between 80-84 hours to staff for an entire week which means you are alone 90% of the time except weekends * In department store or host environments like Macys or Cabela's there is zero way to secure the store to take breaks, product is always out and the host stores management will not help you take a 30 or even a quick bathroom break. So you risk having large thefts with product that is avg $250-600. * Company resets expectations half way into the year after changing them in Q1. We have over 20 sheets of paper to fill out each week and nobody from upper management reads it. It just goes in a box and there is no follow-up.

Viewing 94 - 96 of 3,656 Reviews

Glassdoor has 4,019 Sunglass Hut reviews submitted anonymously by Sunglass Hut employees. Read employee reviews and ratings on Glassdoor to decide if Sunglass Hut is right for you.