Sunglass Hut reviews

3.5

56% would recommend to a friend

(3,654 total reviews)
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Francesco Milleri

52% approve of CEO

45% positive business outlook

Sunglass Hut has an employee rating of 3.5 out of 5 stars, based on 3,654 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sunglass Hut employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Dec 14, 2014

long time employee...almost 20 years

Recommend
CEO approval
Business Outlook

Pros

Sunglass hut is a terrific job for students or anybody else that wants to work part time. They have the ability to work around a work/school schedule very easily. Their charity, one sight, is a wonderful organization also. 401K & insurance are competitive with other retailers. There is also a certificate for free glasses after each year of employment for all associates. Being there for so long I have built many long term relationships with my customers as this company really does focus strongly on customer service. It is still fun helping customers find sunglasses.

Cons

a full time manager in a smaller volume store, of which 75% of their stores are, should plan on standing on their feet for 6-11 hours straight without even a minute off of them. Sitting is not allowed and you will be in a single coverage environment so you do not get breaks. I have always wondered if this was even legal and I have seen some long time managers go through knee and ankle surgeries. Controlling external theft is a joke. Some stores have cameras, some do not. You do not get a camera unless you are a high shrink store and by the time you are a high shrink store you would have lost your job for high shrink. All glasses are out in the open for customers to easily access. Even $500.+ glasses. It gets very stressful controlling shrink when you have multiple customers in single coverage, which is most of the time. Regional managers give "stretch goals". Mine currently is running two locations. This came with no increase in pay and double the responsibility. I have had other stretch goals throughout my years but none quite so payroll effective for our company, but many requiring a bit of work off the clock. Company continues to still expand, which is good in one hand but they are expanding in markets with existing stores already. If you are in that market, plan on struggling to hit your sales plan for a year until you cycle it. As there is a commission base program in place it affects your income and all associates in that market area also.

2.0
Mar 16, 2025

RUN! Do not be fooled

Recommend
CEO approval
Business Outlook

Pros

Pay is great (IF) you can get them to actually pay you what the work load is worth

Cons

*Pto (but don’t expect to be able to use anything more than 2 days back to back) *Working lunches so don’t pack anything you aren’t willing to eat on the sales floor cold! *NO WORK LIFE BALANCE *You will work EVERY shift if someone calls out *No “annual” raise *Leadership has clicks and is shady *THIS IS A COMPANY THAT WILL NOT GIVE YOU ANYTHING IN WRITING BECAUSE THEY CANT HAVE YOU CALL THEM OUT ON LIES

1.0
Oct 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Other salespeople are subpar at best, including quite a few store managers, coasting along so competition isn't an issue. Of course, the good ones know who they are.

Cons

Managers will not reward good salespeople with more hours and/or raises. It's no wonder there is a revolving door for actual sales talent and where the most agreeable and cliquey-collective types get to stay. The only reason Luxottica and by extension Ray-bans, Oakley, and all other in-house brands do well are because of the ridiculous, 1000% markups on the products. When your gross profit margin per unit of Ray-ban is 90%, you don't really need good salespeople. Commission is 1%. On a 200-300 dollar pair of Ray-bans, that's 2-3 dollars. I once sold 14 pairs of sunglasses in a single transaction, and my commission was like 25 bucks. It's criminal.

Viewing 10 - 12 of 3,654 Reviews

Glassdoor has 4,017 Sunglass Hut reviews submitted anonymously by Sunglass Hut employees. Read employee reviews and ratings on Glassdoor to decide if Sunglass Hut is right for you.