Aug 13, 2015
TBHC Delivers Response
10yOur Account Managers play a lead role in our mission to be the best in direct store sales, service and distribution. Account Managers are the face of TBHC Delivers every day. The 4-day workweek schedule allows us to be in front of all 3,000+ of our customers every single week; we couldn’t do that in the current environment otherwise. Operating with a 4-day workweek for every Account Manager does not allow each one to be off work 3 days in a row each week. We often hear from our Account Managers that they enjoy their off-day during the week as a way to get weekly errands done; then they can enjoy the weekend with their family and friends because those things are checked off the to-do list. Some route days are longer then others, but we generally expect each route day to take 14 hours. We recognize that this schedule does not provide a feeling of balance for everyone. We are sure to cover it thoroughly during each step of the interview process.
We want our customers to know how much we care, not just about their business but about how we carry ourselves. To help set that tone, our Account Managers present themselves professionally both in terms of behavior (customer focused) and appearance (pressed slacks, logo apparel, clean and neat hair, neatly trimmed mustache). Our Account Managers receive a shoe allowance. Compensation for this position is based on route sales.
Smartdrive is a tool implemented to help us coach our drivers to an improved level of safety; not to be ‘big brother.’ The safety of our employees matters to us – it’s important for us to bring all of our drivers home to their family every single night. Applying the brakes to bring the vehicle to a fast, hard stop may trigger the camera to record, but if the driver is otherwise driving safely, there are no implications just for applying the brakes. Driving through a stop light could cause irreparable harm to our employee or others – that’s definitely not a choice we want our employees making. We plan to continue helping all of our drivers become better – part of our mission statement – with a safe driver certification program.
Our company management structure allows for, expects and encourages feedback to be given at all levels. Last year after our annual employee survey we created several work action teams comprised of employees and managers across the company to allow us to get clarity on the feedback and then create meaningful solutions to that feedback.
We appreciate what you do every day for our customers and hope if there are things you want to discuss that you will feel comfortable to share your feedback directly with your manager, a Regional Manager, or a member of the Management or Leadership teams at any time.