TP reviews

Excessive rules and policies: you cannot have any personal items at your cubicle and /or have new rules or new training aid, had to be able to finish a call with in a time frame. Weird computer glitches & sluggish computers: The staff and management states that the computers are left on for quality purposes but they still glitch and freeze taking much longer than it should to help a customer and cannot accept your password and have go through a password reset which could take 5 minutes or two hours - This was my caveat, to look at other options. Instant changes on demand: In the last four months of me working there, Most of the rules/protocol on how to take a call was updated within in weeks, the division was cut and about 30 agents were released with a some supervisors too.

Poor management, poor pay - can't obtain quality people and keep them if you don't want to pay them decent wages. Job can be stressful, at times. Also, 2-way communication needs improvement, rather than 1way memos, where you have to acknowledge, but have no ability to respond. Major schedule changes should involve employee input.