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      TP

      Engaged Employer

      TP reviews

      4.4

      89% would recommend to a friend

      (74,573 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,573 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      75K reviews
      1.0
      Nov 7, 2011

      Very, very disappointing and I am ashamed that I work there. I am looking for another job.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing that I can think of about working there is you will find alot of really nice people to work with.

      Cons

      You can never get a straight answer when it comes to questions about escalated customer issues, its a different answer depending on who you ask. The supervoisory staff do not know the job content as well as they should. You are at the mercy of one person to escalate all your issues to and depending on if that person shows up to work and they are in a good mood will you get an answer that makes any sense whatsoever.

      1.0
      Aug 2, 2011

      The unqualified management is the worst I've ever seen.

      Information technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-Workers. There are some great employees here.

      Cons

      Our Vice President of IT, Director, and Manager all used to be call center agents. They have absolutely NO IT experience or knowledge, other than what they've learned at TP. Promotions are based on favoritism and there is no chance of advancement based on performance. When large issues arrise, Management's first order of business is pointing the finger to find fault. Resolving the issue is an afterthought. When I went to the HR Manager with an issue about how a Manager treated a co-worker, and asked to remain anonymous, they went to the Manager and told them about it, without any investigation.

      1.0
      May 27, 2011

      I honestly dreaded going to work there every day, it was really a depressing environment.

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training was actually fairly decent, and I had high expectations during the first 3-4 weeks of my training and feeling things out. I also got some good experience with troubleshooting fiber optics technology.

      Cons

      There was absolutely no recognition for your skill, abilities, or hard work. You were constantly encouraged to focus on your call times rather than resolving the customers problem(s). Some of the management were extremely unqualified and would consistently give very poor advice. There were several problems with the troubleshooting tools we used while on our calls.

      Viewing 373 - 375 of 74,573 Reviews
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      Glassdoor has 100,585 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.