Is TP a good company to work for?

TP has an overall rating of 4.4 out of 5, based on over 100,594 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 89% of employees would recommend working at TP to a friend and 83% have a positive outlook for the business. The best reviews about TP have been left by employees working as Training Manager , ACCM and Assistant Call Center Manager .

Does TP pay their employees well?

According to anonymously submitted Glassdoor reviews, TP employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at TP. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at TP?

89% of TP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TP 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13852) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (706) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2027 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1817 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1803 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1472 reviews)); "Good environment is good." ((in 1262 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3780 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2469 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1503 reviews)); "Bad managment and supervisor." ((in 508 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews))

What are employees saying about TP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TP layoffs and their outlook for job security at TP in 2026.

What are the top reviewed TP locations?

North Lauderdale , Salt Lake City , Richmond , El Paso , Boca Raton , Columbia , Killeen , Port Saint Lucie , Boise , Columbus , Louisville , Shreveport , Augusta , Bristol , Dallas , Ogden , Fort Lauderdale , Brownsville , Edinburg , Houston , Port St Lucie , Warren , Albany , Hobart , Sandy , Grand Rapids , Atlanta , Reno , Miami , Bristol

TP reviews

4.4

89% would recommend to a friend

(74,579 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

TP has an employee rating of 4.4 out of 5 stars, based on 74,579 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75K reviews

3.0

Feb 3, 2025

Very Conditioned

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Benefits and Fair Chance of Employment

Cons

Change your managers often, conditioned to act, speak, think and assess issues in a timely manner, need to be perfect and empathetic for customer service, must get positive surveys always even if the calls are not recorded to be monitored, still get disciplined by managers even though you followed all the rules, conditions and instructions to assist customers but didn’t get enough surveys or bad surveys because customer wasn’t happy with the rules or policy you followed, can get fired easily and quickly, don’t always accept PTO requests or time off requests, has a percentage that must be above 80% of attendance meaning you can’t call out often or at all, no sick time of leave offered, managers aren’t as honest and give you the run around on information, depending on shift, you have to wait till someone give the green light to go home even though your shift has ended or if shift ended but get a caller you still have to take call and then go home, lastly depending on campaign you in, for tech advisors you have to solve the customer’s issue in no more than 15 minutes max meaning to resolve issue and give customer service while being yelled at, not given enough information by cr or customer doesn’t understand and you have to explain it to them a couple of times or get “coached” for taking a call too long

TP Response

1y

We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.

5.0

Jan 24, 2025

Great company

P&c licensed csr

Recommend

CEO approval

Business Outlook

Pros

Paid training. Paid time off after 90 days. Bonuses can be obtained after training. Great coaches. Management is nice. They send you all your equipment. Work from home. Easy to move up and advance. Easy to get an interview or job here.

Cons

Training isn’t long enough. You feel underprepared when they just throw you out there. No “dummy” accounts to practice on.

1.0

Jan 15, 2025

Don't work here if you're in Latam

Interpreter

Recommend

CEO approval

Business Outlook

Pros

None; everything about this company is wrong and abusive towards the interpreters.

Cons

Everything. They're offering peanuts for such a demanding job, with no benefits whatsoever, just the low payment and a "bonus" that they pay with 2 months of difference after you're hired; an ill-conceived strategy to keep you in the company for a bit longer just to get that bonus. Also, they treat the job like some kind of FBI confidentiality thing where you have to comply with absurd restrictions, one being that you must be alone at home in the room that you're working at, but they don't pay enough for employees to afford that or to even care. Upper management is abusive towards lower ranks, and HR is nonexistent; I witnessed firsthand how an employee was fired because they presented a complaint about a manager speaking to them disrespectfully. The company has a "psychological help specialist" whose solutions for burnout or work stress are literally to tell you: "Just don't stress," "Don't let this affect you," and "If you think you deserve better payment, maybe you have to check yourself up to see why you think you deserve to earn more money." Seriously, there are far better interpretation companies you can work for; TP at Latam is not one of them. If they call you, run; run fast and far.

TP Response

1y

We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.

Viewing 388 - 390 of 74,579 Reviews

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Very Conditioned

Great company

Don't work here if you're in Latam

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