TP reviews

Cons: Customers - imagine there's a race of people called customers and you're hella racist. Because you will hate then, they will hate you. Not all the time of course and some will be nice but... There will be days... ACW (after call work) - this metric is usually about 20 seconds that you have to meet. If workforce is doing their job maximizing resources, this is (at most) the time you'll have between calls. High stress envicroment - even if it's not sales oriented you'll still have average handle time metrics, hold time metrics, and call review scores to deal with. It's not hard, just annoying. Everything you do is under a microscope. That in addition to taking call after call after call leads some folks to burn out. Accept that going in. That tone that indicates you have a call beep - I've been outta the center and started truck driving fairly recently. I still have dreams of that tone. I hope it fades as time goes on.

Job is advertised as Customer Service to get you in the job but there is a heavy focus on sales that is not made clear until AFTER you're working. Training didn't make much sense as we were trained on products we will never interact with or sell and there is not enough engagement with the tools used everyday. EDC (Nesting) is poor when you have managers who don't know what they are doing, always late, cant answer questions to help on calls. No real coaching/feedback is done to help you get better, you cant hear your calls to see where you went wrong and how you can improve. You always have to run people down and ask multiple times to make time adjustments to get hours correct. Management doesn't communicate with workforce so they log you out of the phones when you are in meetings. There is NO transparency when you make sales so you don't know what you should be paid for, I've made sales and never been paid for them, every time I ask about it I'm being told they will "Look into it" and nothing ever happens. Every morning managers and support are late but they expect you to jump on calls and sell asap, without any support. There is no coverage in the support chat when mentors go to break and lunch. They give you a floor phone number to call if we need assistance and no one EVER picks up the phone. (Whats the point ?). Feedback and warnings given has incorrect information but management expects you to still acknowledge it to cover themselves and check a box to say they spoke to you on an issue, and not actually fix the issue. There is no way to dispute what managers say. Many times you ask a question and get " Im not worried about that right now" as an answer. Managers and supervisors don't even ask what's your goal with the company to see who is interested in moving up, which I was but after this experience and how we've been treated, I want nothing to do with this company every again. Class started with like 25 in training , its now down to 4, soon to be 3. This has been the worst work experience of my life. The ONLY pro to this job is the daily pay app.