Pros
easy hire, unlimited OT
Cons
If you can breath, they will hire you. I was led to believe there was a drug test, which I have no problem with. And welcome.Nope. Didnt happen. I was on HR Block project. Training was disorganized and out of contol. Training account was continually getting locked out, and we had to wait 30 minutes for unlock (Really?) Class was filled with distraction and too many side conversations. We started with 30, we ended with 19, and there was a good number who did not pass the evaluation test that needed to be passed before going into production. My first day of nesting I was on the phone, with no training on the phone. No opportunity to y-jack. They were understaffed (people leaving once in production) and calls in queue, all day. My second call, I needed assistance. A supervisor who never introduced herself came over. In trying to clarify the issue I had, she snipped back "theres no need to argue with me, that's what you need to tell her". I've never experience a snap back in the tone she gave me ever in my work place. there was pressure to keep you after call to a minimum, but there were people in my row. Too many times, while were were doing the grunt work, they were yaking and singing. Lots of loud adult language. The Knowledge Base, which was overhyped in training, is garbage. It locked up on me four times. On the fourth time, they said "Again, what are you doing?" Reboots talk at least 5 minutes, Logging in to your account, took at least 5 minutes for the PC to load to log in. Crappy PCs. Asking for help was a struggle, despite the number of sups and floor walkers (who just came into the production from the previous calls). There were times when you could have your hand up for 3 or 4 minutes, while the people who were there to help, were conversing between themselves. Benefits are lousy. No Benefit time (PTO) until you've been there a year. Insurance is very pricey.
