TP reviews

4.4

89% would recommend to a friend

(74,724 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,724 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

75K reviews
3.0
Feb 9, 2018

Customer service

Recommend
CEO approval
Business Outlook

Pros

It leaves you with a great feeling to be able to assist the consumers that call in every day.

Cons

Management on the floor level. You end up feeling like you are a target. The monitors always find something wrong with every phone call you answer. The supervisors care less for the staff and look out strictly for their own bottom line which is their bonuses. They do a great job at giving you negative feedback but you rarely hear any good feedback. Out of my training class of 22 people, there are only 5 of us left working there 5 months later. The training was sub-par at the best, and I feel comfortable saying that as I have been a professional educator with a degree in education. They shove a lot of information at you and when you hit the floor they are down on you when you cannot navigate their multiple systems in spite of the fact that they had issues setting the students up with access during training to even obtain any hands on during training.

avatar
TP Response
8y
Thank you for being candid with your review. Our goal is to make sure our employees are constantly guided by the management and properly provided feedback so they can do their work well. Please share your feedback with us at http://bit.ly/TPHR-form. We'll make sure to conduct an investigation to avoid similar instances from happening again. Best regards.
1.0
Feb 9, 2018

No Comment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lenient on Attendance policy, easy to move up

Cons

Bad atmosphere, too political, drama everywhere, they dont care AT ALL about their employees, they just treat everyone as a number.... and much more.

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TP Response
8y
We are sorry to hear that you felt that way. We are committed to providing our employees a professional working environment wherein they are treated well,valued and given support by the management. Thank you for being candid with your review and we will make sure to take all these into consideration moving forward.
1.0
Feb 8, 2018

Training

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paid training and work environment.

Cons

Training was terrible and I-Care training was non existent due to logon issues. When it came time for on floor performance required knowledge for I-Care was very low leading to disappointing customers.

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TP Response
8y
We appreciate your feedback. Our goal is to make sure our employees are guided by the management, provided the proper tools and equipped with enough knowledge to be able to work effectively. Thank you for being candid with your review and we will make sure to take all these into consideration moving forward.
Viewing 553 - 555 of 74,724 Reviews

Glassdoor has 100,767 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.